Q1. You collect the following information from a customer: 

•Volume license agreements 

•Hardware and software inventory procedures You need to define the scope of a SAM program assessment for the customer. Which information should you use? 

A. physical asset locations 

B. preferred software vendor 

C. number of contract employees 

D. number of IT staff 

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Q2. Your customer has one main office in Boston and three branch offices in London, New York, and Paris. All purchasing, software deployment, and inventory is centralized in the New York office. Microsoft Office is installed in only the Paris office. The main data center is in the London office. 

You plan to perform a SAM program assessment of Office for the customer. 

You need to visit one of the offices to collect data for the assessment. 

Which office should you visit? 

A. Boston 

B. London 

C. New York 

D. Paris 

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Q3. You manage the software asset lifecycle for a customer. 

The customer's security policy states that employees can only install and use approved software. 

You need to implement a process to support the security policy. 

Which process should you implement? 

A. change management 

B. Client Access Licenses (CALs) approval 

C. intrusion detection 

D. license recovery 

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Q4. Your customer purchases 80 Windows-based desktop computers that have Microsoft Office Professional preinstalled. The customer does not have Microsoft Software Assurance. 

You need to create a single image for all computers that is compliant with product licensing. 

Which media should you include in the image? 

A. Windows Vista Business OEM Office Professional OEM 

B. Windows Vista Business OEM Office Professional Volume Licensing 

C. Windows Vista Business Volume Licensing Office Professional OEM 

D. Windows Vista Business Volume Licensing Office Professional Volume Licensing 

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Q5. Rate your level of proficiency with Microsoft Operations Framework (MOF). 

A. Very High 

B. High 

C. Moderate 

D. Low 

E. Very Low 

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Q6. Your customer has a SAM program. The customer installs SAM tools that monitor approved software installations. 

You need to monitor whether the customer adheres to approved software installation policies. 

What should you do? 

A. Perform quarterly inventory verifications. 

B. Perform quarterly license metering verifications. 

C. Perform quarterly hardware inventory verifications. 

D. Perform quarterly human resources audits for new employees. 

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Q7. You plan to manage a deployment process for a customer. 

You need to implement a change management system in the customer's server environment. 

What should you do? 

A. Identify all server hardware purchases. 

B. Identify all approved hardware vendors. 

C. Monitor costs saved by reusing software. 

D. Monitor install, move, add, change (IMAC) activities. 

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Q8. Your customer plans to develop a business case for SAM. 

The customer's SAM Improvement Plan key competency has a Basic maturity level. 

You need to improve the maturity level to Standardized. 

What should you do? 

A. Identify a SAM tool. 

B. Identify roles and staff. 

C. Obtain budgetary approval for a SAM plan. 

D. Create a project plan Gantt chart for a SAM plan. 

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Q9. Your customer has a centralized software purchase process. 

You discover that department heads sometimes purchase software by using their personal credit cards. 

You need to reduce the amount of software purchasing by the department heads. 

What should you do? 

A. Implement a software inventory tool. 

B. Perform a SAM optimization assessment. 

C. Notify the Business Software Alliance (BSA). 

D. Establish a SAM awareness and education program. 

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Q10. You plan to perform a SAM optimization assessment for a customer. 

You need to identify the phase during which roles, expectation, and responsibilities are assigned. 

Which phase should you identify? 

A. infrastructure analysis 

B. optimization and planning 

C. SAM discussions 

D. workshop preparation 

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