Q1. How does Microsoft inform subscribers of maintenance events that could temporarily disrupt Microsoft Office 365 services?
A. by emailing the Global Admin account for the subscription
B. by updating the Message Center Dashboard
C. by updating the Service Health Dashboard
D. by updating the Online Service Level Agreement
Answer: C
Explanation: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal.
Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/
Q2. This question requires that you evaluate the underlined text to determine if it is correct.
You are working as an IT technician at your university.
The university has installed Microsoft Exchange Online Protection. An administrator asks you how to manage accepted domains.
You should tell the administrator to select "compliance management" in the Exchange Admin Center.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. mail flow
C. protection
D. permissions
Answer: B
Explanation: Use the EAC to view a list of managed domains
1- In the EAC, go to Mail Flow > Accepted domains.
2. Click the Name, Accepted domain, or Domain type column heading to sort alphabetically in ascending or descending order. By default, accepted domains are sorted alphabetically by name in ascending order.
Reference: Manage Accepted Domains in EOP
https://technet.microsoft.com/en-us/library/jj723136%28v=exchg.150%29.aspx
Q3. You are an intern for an organization that wants to improve its security. The organization
wants multi-factor authentication enforced for all of its users.
You suggest implementing Microsoft Office 365 Business Premium.
Which two types of secondary authentication does this solution support? Choose two.
A. notification through a smartphone application
B. entering a username and password
C. entering a text code sent to the user’s mobile phone
D. the insertion of a smart card into a reader attached to the user’s computer
Answer: A,C
Explanation: Multi-Factor Authentication for Office 365 offers the following subset of Azure Multi-Factor Authentication capabilities:
*
Use of a mobile app (online and one-time password [OTP]) as a second authentication factor
*
Use of a phone call as a second authentication factor
*
Use of an SMS message as a second authentication factor
Reference: Multi-Factor Authentication for Office 365
https://msdn.microsoft.com/en-us/library/azure/dn383636.aspx
Q4. You are an IT intern for a retail company.
The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages.
Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.
A. Outlook Web App (OWA) delivery reports
B. Exchange Online Protection
C. Endpoint Protection
D. Message Trace tool
Answer: A,D
Explanation: D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days.
A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person. Go to.Delivery reports.settings:
..
Sign in to Outlook Web App.
At the top of the page, select.Outlook.(or.Mail). Or, select the.App launcher., and
then select.Outlook.
Office 365 navigation options
..
At the top of the page, select.Settings.Settings icon.>.Options.
In.Options, select.Organize email.>.Delivery reports. Or, in.Options,
under.MAIL.>.Layout, select.Delivery reports.
Reference: Troubleshoot email delivery using the Exchange Online message trace tool
https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-message-trace-tool-e7758b99-1896-41db-bf39-51e2dba21de6
Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de-48a4ae58555f
Q5. A small law firm wants to implement Microsoft Office 365 and requires the ability to conduct In-Place eDiscovery.
Which two Office 365 Business Plans meet these requirements? Choose two.
A. Office 365 Business Premium
B. Office 365 Enterprise E1
C. Office 365 Enterprise E3
D. Office 365 Enterprise E4
Answer: C,D
Explanation: Office 365 Enterprise E3 include eDiscovery Center tools to support
compliance.
Office 365 Business Premium and Office 365 Enterprise E1 do not include eDiscovery
Center tools to support compliance.
Reference: https://products.office.com/en-us/business/compare-more-office-365-for-business-plans
Q6. OTSPOT
Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Answer:
Q7. You are the Microsoft Lync administrator for your company.
An employee needs to use Lync Online to call two external Skype contacts simultaneously. The employee can only call one contact at a time.
What should you advise the employee to do?
A. Turn on external communication
B. Check the formatting of her user name
C. Invite contacts to a Lync Meeting
D. Verify that the Skype users are signed in to a Microsoft Account
Answer: D
Explanation: Skype users must be signed in with their Microsoft account (formerly Windows Live ID).
Reference: Let Lync Online users communicate outside your organization [Small Business]
https://support.office.com/en-ca/article/Let-Lync-Online-users-communicate-outside-your-organization-Small-Business-7f488f09-f004-4db5-aec5-01c262aa3d34?ui=en-US&rs=en-CA&ad=CA
Q8. You are a Microsoft SharePoint administrator for Contoso Pharmaceuticals.
Contoso Pharmaceuticals has a Microsoft Office 365 Essentials subscription.
You need to ensure that sensitive materials in Microsoft SharePoint can be accessed only by a specific set of researches. You want to accomplish this goal by using the minimum amount of effort.
What should you create?
A. a new page
B. a subsite
C. a site collection
D. a new content database
Answer: C
Explanation: A Microsoft SharePoint Online site collection is a tiered set of sites that you can manage individually or as a group. The sites share administration settings, navigation, permissions, and other features. Each site collection contains a single top-level site and any number of subsites below it. A subsite can inherit permissions and navigation from its parent site, or these elements can be specified and managed separately.
Reference: Create or delete a site collection
https://support.office.com/en-ca/article/Create-or-delete-a-site-collection-3a3d7ab9-5d21-41f1-b4bd-5200071dd539
Q9. What is the minimum version of Internet Explorer needed to ensure that Microsoft Office 365 web-based applications have full functionality?
A. Internet Explorer 8
B. Internet Explorer 9
C. Internet Explorer 10
D. Internet Explorer 11
Answer: C
Explanation: Office 365 is designed to work with the current or immediately previous version of Internet Explorer. Office 365 does not offer code fixes to resolve problems you encounter when using the service with Internet Explorer 9. You should expect the quality of the user experience to diminish over time, and that many new Office 365 experiences might not work at all.
Reference: Office 365 system requirements
https://support.office.com/en-us/article/Office-365-system-requirements-719254C0-2671-4648-9C84-C6A3D4F3BE45
Q10. You are the help desk technician for a local real estate firm that uses Microsoft Exchange Online.
A former employee is sending unwanted emails to employees within the firm.
You need to prevent this employee from sending emails to anyone at the firm.
What should you do?
A. Create a malware filter policy.
B. Configure a message trace.
C. Create a content filter policy.
D. Create a transport rule.
Answer: D
Explanation: You can use Exchange transport rules to look for specific conditions in messages that pass through your organization and take action on them. Transport rules are similar to the Inbox rules that are available in many email clients. The main difference between transport rules and rules you would set up in a client application such as Outlook is that transport rules take action on messages while they’re in transit as opposed to after the message is delivered. Transport rules also contain a richer set of conditions, exceptions, and actions, which provides you with the flexibility to implement many types of messaging policies.
Reference: Transport rules
https://technet.microsoft.com/en-us/library/jj919238%28v=exchg.150%29.aspx