NEW QUESTION 1
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

• A. itil
• B. task_worker
• C. sc_fulfiller
• D. catalog_fulfiller
• E. fulfiller

Answer: A

NEW QUESTION 2
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?

• A. Populate Assignment Group based on CI/SO
• B. Populate Assignment Group based on Cl Support Group
• C. Problem Assignment Group based on CI Support Group
• D. ITSM Best Practice Group Assignment

Answer: A

NEW QUESTION 3
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

• A. Sets of Variables
• B. Entitlements
• C. Icons
• D. Flows and Subflows

Answer: AD

NEW QUESTION 4
What is an example of a good use case for an Order Guide?

• A. Order a set of Dishes
• B. Order a Custom Automobile
• C. Order a Technical Consultation
• D. Order a Couch
• E. Order a case of Laundry Soap

Answer: A

NEW QUESTION 5
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

• A. Build report on SC Task table, Group by Variables for Computer > Extra memory
• B. Build report on Requested Item table, Group by Variables for Computer > Extra memory
• C. Build report on Task table, Group by Variables for Computer > Extra memory
• D. Build report on Request table, Group by Variables for Computer > Extra memory
• E. Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Answer: B

NEW QUESTION 6
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

• A. On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes
• B. Enable system property com snc incident.mcidentjask closure
• C. Edit system property com.snc incident autoclose basedon resolved_at
• D. On Incident Properties, for Autoclose Incident Tasks, select Yes

Answer: CD

NEW QUESTION 7
On an incident record, where are the fields fiat appear on the caller lookup select box defined?

• A. The ref_contributions attribute on the caller lookup form
• B. The ref_ac_column attribute from the dictionary entry
• C. The Caller lookup field on the [user] table
• D. The form design of the caller lookup form

Answer: B

NEW QUESTION 8
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

• A. On the Cart Layout, Columns tab, unselect Quantity column
• B. On the Catalog Item, Columns tab, unselect Quantity column
• C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
• D. On the Catalog, Advanced View, unselect Use cart layout, select No quantity
• E. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer: C

NEW QUESTION 9
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

• A. % Successful Changes
• B. Count of Completed Changes per Month, by Change Type
• C. % Unauthorized Changes
• D. Count of Completed Changes per Month, by Category

Answer: AC

NEW QUESTION 10
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes? Choose 2 answers

• A. catalog_manager
• B. catalog_admin
• C. user_criteria_admin
• D. catalog_editor

Answer: BC

NEW QUESTION 11
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

• A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
• B. Update the incident_close UI action script
• C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
• D. Modify the Incident Lifecycle flow to expire after 7 days

Answer: AD

NEW QUESTION 12
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

• A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
• B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
• C. Create an Access control to hide the unnecessary CIs from the itil users
• D. Make a show/hide UI action to show only the desired CIs to the itil users

Answer: B

NEW QUESTION 13
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

• A. timestamp
• B. item author
• C. variables
• D. catalog(s)
• E. item name

Answer: DE

NEW QUESTION 14
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

• A. Form Designer
• B. VEditor
• C. Variable Designer
• D. Record Producer Form Designer
• E. Default Variables Editor

Answer: DE

NEW QUESTION 15
A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

• A. Fulfillment Management
• B. Release Management
• C. Configuration Management
• D. Change Management
• E. Catalog Management

Answer: D

NEW QUESTION 16
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

• A. Workflow
• B. Activity Map
• C. Flow
• D. State Transitions

Answer: AC

NEW QUESTION 17
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