NEW QUESTION 1
E-business allows a firm to capitalize on the use of systems that:

• A. speed the receipt of e-mails between companies.
• B. permit real-time use of supply chain data.
• C. permit the use of batch-processed data.
• D. ensure security of proprietary data.

Answer: B

NEW QUESTION 2
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?

• A. Loyalty
• B. Scoring
• C. Segmentation
• D. Prospecting

Answer: C

NEW QUESTION 3
A remanufacturer of equipment is most likely to have what type of supply chain?

• A. Modular logistics
• B. Reverse logistics
• C. Mixed model
• D. Lateral

Answer: B

NEW QUESTION 4
ABC Corporation is implementing a website that connects clothing distributors and retailers with many different garment manufacturers from whom they can buy finished goods. This website would be an example of:

• A. virtual auction site.
• B. intranet commerce.
• C. a vertical exchange.
• D. an Internet storefront.

Answer: C

NEW QUESTION 5
Which of the following situations is an example of inventory being held as a way to balance supply and demand?

• A. A manufacturer holds inventory of key components to maintain a level production schedule.
• B. A manufacturer of seasonal products builds finished-goods inventory before the peak
• C. selling period.
• D. A distributor maintains safety stock of slow-moving items at a central distribution center.
• E. A retailer stocks a variety of sizes and colors of a fast-selling item to avoid losing sales.

Answer: B

NEW QUESTION 6
Which of the following outcomes is an advantage of automating the request-for-quote process?

• A. Reducing cycle time
• B. Disposing of excess inventories
• C. Centralization of product service content
• D. Enabling contract management

Answer: A

NEW QUESTION 7
Which of the following practices has improved management of the customer pipeline?

• A. Reverse auctions
• B. Sales force automation
• C. Finite capacity planning
• D. Point-of-purchase metrics

Answer: B

NEW QUESTION 8
Outsourcing is most appropriate when a product is:

• A. modular and independent of knowledge and capacity.
• B. modular and dependent on knowledge and capacity.
• C. integral and independent of knowledge and capacity.
• D. integral and dependent on knowledge and capacity.

Answer: A

NEW QUESTION 9
Which of the following statements about the use of bar code labels for product identification in the supply chain is true?

• A. They have been replaced by radio frequency identification tags.
• B. They can be read by devices 1 to 3 meters from the item.
• C. They facilitate the capture of information about the location of items.
• D. Each of the trading partners must apply a unique label.

Answer: C

NEW QUESTION 10
In the analysis of costs, fixed costs are those that are:

• A. independent of the volume of output.
• B. dependent on the utilization of the asset.
• C. inversely proportionate to the volume of output.
• D. constant through the useful life of the asset.

Answer: A

NEW QUESTION 11
The primary focus of lean manufacturing is:

• A. eliminating activities that do not add value.
• B. reducing inventory levels.
• C. optimizing production activities.
• D. maximizing the output of constraints.

Answer: A

NEW QUESTION 12
Which of the following export documents is used as the basis for the valuation of goods for insurance purposes and for assessment of duties?

• A. Export license
• B. Export declaration
• C. Bill of lading
• D. Commercial invoice

Answer: D

NEW QUESTION 13
Which of the following types of strategies minimizes inventory throughout the supply chain to avoid obsolescence?

• A. Delayed differentiation
• B. Low costs
• C. Location
• D. Response

Answer: A

NEW QUESTION 14
Which of the following manufacturing strategies typically generates the lowest supply chain inventory?

• A. Make to Stock
• B. Assemble to Order
• C. Make to Order
• D. Engineer to Order

Answer: D

NEW QUESTION 15
Which of the following actions is an initial step in a continuous process improvement model?

• A. Creating a flowchart to map the process
• B. Benchmarking against another company
• C. Setting specific performance goals
• D. Developing a realistic project plan

Answer: A

NEW QUESTION 16
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

• A. Creating a customer-centric organization
• B. Developing a map of the customer segments
• C. Documenting the objectives for implementation
• D. Selecting an information technology solution

Answer: A

NEW QUESTION 17
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

• A. Complexity of the purchasing process
• B. Cost of the application software upgrades
• C. Management of variable lead times
• D. Resistance of material suppliers

Answer: A