New Questions 5

What is a characteristic of a process?

A. It requires a specific tool

B. It is performance driven and measureable

C. It provides generic technical skills and resources

D. It does not react to a specific trigger

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New Questions 6

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

A. Continual service improvement

B. Service operation

C. Service strategy

D. Service design

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New Questions 7

Which processes ensure the targets in the underpinning contracts are appropriate?

A. Design coordination and service level management

B. Supplier management and service level management

C. Service level management and availability management

D. Configuration management and service portfolio management

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New Questions 8

What should a release policy include?

A. Roles and responsibilities across all the service transition processes.

B. Roles and responsibilities for updating the configuration management database (CMDB.

C. Criteria and authorization to exit early life support and handover to the service operation function.

D. How request for changes (RFCs) are approved for software releases in the IT production environment.

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New Questions 9

How is a service delivered between departments of same organization classified?

A. Internal Service

B. External Service

C. Mission Critical service

D. Organizational service.

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New Questions 10

Which is responsible for the production of the service design package (SDP)?

A. Service portfolio management

B. Service catalogue management

C. Design coordination

D. Service design

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New Questions 11

How are groups, teams, departments and divisions classified?

A. Processes

B. Functions

C. Roles

D. Technicians

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New Questions 12

Which describes an interface of incident management with service level management?

A. Incident workarounds

B. Creating a problem record

C. Incident response times

D. The status of faulty Cis

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New Questions 13

What is used to control a process?

A. Inputs

B. Functions

C. Objectives

D. Stakeholders

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New Questions 14

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

A. Service transition

B. Service level management

C. Service operation.

D. Service Design.

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