NEW QUESTION 1
Which two security roles are created when you install the Field Service application? Each correct answer presents a complete solution.

• A. Field Service Administrator
• B. Field Service Dispatcher
• C. Field Service Representative
• D. Field Service Read Only

Answer: AB

NEW QUESTION 2
You are attempting to resolve a case.
For which situation will the system display a prompt before reaching the Case Resolution window?

• A. The case has a service-level agreement (SLA) that was not met.
• B. The case has an open activity.
• C. The customer will exceed their entitlement allotment
• D. The case has an open parent case.

Answer: B

NEW QUESTION 3
Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do?

• A. Modify Voice of the Customer survey themes.
• B. Configure system settings.
• C. Modify Microsoft Dynamics 365 themes.
• D. Update Voice of the Customer piped data.

Answer: A

NEW QUESTION 4
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

• A. The Complete page must always display last.
• B. The Welcome page must always display first.
• C. Surveys can have up to three pages.
• D. Surveys can contain unlimited questions.

Answer: AB

NEW QUESTION 5
You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?

• A. Not started
• B. On Hold
• C. Pending
• D. Waiting

Answer: D

Explanation: If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired.

NEW QUESTION 6
You need to change the warehouse location for product inventory. What should you do?

• A. Create a new Product Relationship record.
• B. Create a new Warehouse record.
• C. Create a new Inventory Transfer record.
• D. Create a new Inventory Adjustment record.

Answer: C

NEW QUESTION 7
You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases.
Which option can you use to filter cases?

• A. Business process stage
• B. T.tle
• C. Product
• D. Category

Answer: C

NEW QUESTION 8
What are Field Service Agreements?

• A. frameworks for automatically generating work orders and invoices
• B. methods to help users verify what the customers are eligible for and create cases for customers
• C. methods to allow users to organize, prioritize, and monitor the progress of their work
• D. deflations for the level of service or support that your organization agrees to offer to a customer

Answer: A

NEW QUESTION 9
You have a Microsoft Dynamics 365 environment You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions?

• A. Incidents
• B. Other
• C. Info
• D. Booking

Answer: C

NEW QUESTION 10
You create a service level agreement (SLA) that wilt fail after seven days. You select a service calendar that uses 24-hour work days and no holidays. Saturday and Sunday are configured to be non-working days.
If no action is taken, how many calendar days can pass before the SLA fails?

• A. 5 days
• B. 7 days
• C. 9 days
• D. 11 days

Answer: C

NEW QUESTION 11
Which statement defines a User Interface Integration (UH) action?

• A. the data sent to the action
• B. the signature of the action to be performed
• C. the action to be performed
• D. the trigger for an action

Answer: D

NEW QUESTION 12
You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solutioi

• A. Deploy USD packages to the Microsoft Dynamics 365 instance.
• B. Install the USD client on a development computer.
• C. Run the USD client and connect to the Microsoft Dynamics 365.
• D. In the USD application, configure client diagnostic logging.
• E. Install computer telephony integration (CTI) adapters.

Answer: ABC

NEW QUESTION 13
You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

• A. social activity
• B. mailbox alert
• C. survey activity
• D. auto post
• E. booking alert

Answer: ACE

NEW QUESTION 14
You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?

• A. 30
• B. 40
• C. 100
• D. 250

Answer: B

NEW QUESTION 15
Which of the following capabilities is only available when using enhanced SLAs?

• A. pause an SLA
• B. use security roles to control SLA creation
• C. track Key Performance Indicators (KPIs)
• D. define failure actions

Answer: A

NEW QUESTION 16
Which two actions can you perform by using entitlement channels? Each correct answer presents a complete solution.

• A. Specify the number of customers allowed to use each channel
• B. Restrict users from creating cases by using specified channels.
• C. Restrict the number of child cases allowed for each parent case with a specified channel.
• D. Specify the number of cases allowed for each channel.

Answer: BD

NEW QUESTION 17
You have a Microsoft Dynamics 365 environment. You implement Field Service and create a Field Service Agreement for a specific account
Where should you define the preferred resource?

• A. Schedule Board Setting
• B. Booking Setup
• C. Field Service Settings
• D. Scheduler Field Service slot text template

Answer: B