NEW QUESTION 1
Which of the following statements best describes the Level 2 class model?

• A. It is another name for the System of Record Fabric
• B. It is vendor-specific
• C. It is an expansion of the Level 1 class model
• D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer: C

NEW QUESTION 2
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

• A. Problem
• B. Event
• C. Diagnostics & Remediation
• D. Service Level

Answer: A

Explanation:
The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).
Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap08.html

NEW QUESTION 3
What is the objective of the IT4IT Reference Architecture at Level 1?

• A. To serve as a framework for building content views of the IT4IT Reference Architecture
• B. To document the value streams in a vendor-specific representation
• C. To provide a holistic model introducing the core terms and concepts
• D. To communicate the Service Backbone concept

Answer: C

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 4
What value stream has the value proposition of ensuring that the Service Release meets business expectations?

• A. Request to Fulfill
• B. Strategy to Portfolio
• C. Requirement to Deploy
• D. Detect to Correct

Answer: C

NEW QUESTION 5
What is the purpose of the Enterprise Architecture functional component?

• A. To log, maintain, and evaluate all demands coming into IT through a single funnel
• B. To manage creation, review, approval, and audit of all IT policies
• C. To create and manage long-term IT investment and the execution plan-of-action
• D. To manage the authoritative list of all IT investments

Answer: B

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html#_Toc431202751

NEW QUESTION 6
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ______.

• A. adapt to change without having to re-factor the IT management architecture
• B. define, implement, and govern an innovative microservice-based architecture
• C. implement web-scale and distributed computing
• D. assess the maturity of their IT processes

Answer: A

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 7
What does the IT4IT Information Model consist of?

• A. The Service Model and the Service Backbone
• B. Value streams and functional components
• C. Data objects and their relationships
• D. Capabilities and IT processes

Answer: C

NEW QUESTION 8
What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

• A. Offer Consumption
• B. Fulfillment Execution
• C. Catalog Composition
• D. Offer Management

Answer: D

NEW QUESTION 9
What is a benefit of implementing the Strategy to Portfolio value stream?

• A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
• B. Services designed in accordance with standards and policies
• C. Prioritized IT investment based on impacts on architecture and business priorities
• D. Reduced costs by proactively identifying issues before the service impact becomes severe

Answer: B

Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

NEW QUESTION 10
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

• A. Contributing to business strategy and planning, enabling IT alignment with business plans
• B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
• C. Defining the capabilities and business processes necessary for Project Management governance
• D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

Answer: A

NEW QUESTION 11
What does the Event data object represent?

• A. A user inquiry to the Service Desk
• B. An alert signifying a change of state of a monitored Configuration Item
• C. An issue or flaw with delivered code or physical service blueprint
• D. An interruption to normal service operations

Answer: B

NEW QUESTION 12
What is a goal of the Diagnostics and Remediation functional component?

• A. To design, create, and manage Service Contracts
• B. To aggregate Events
• C. To shorten Mean Time to Repair
• D. To manage the lifecycle of Requests for Change

Answer: C

NEW QUESTION 13
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

• A. The percentage reduction in the network required for new or changed services
• B. Self-Service: Increased success rate for user self-fix
• C. Satisfied customers per service/application
• D. Arrival and departure rate of service requests

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

NEW QUESTION 14
What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

• A. Data flow between functional components
• B. The concept of Essential Attributes of data objects
• C. The concept of an event bus for the IT service backbone
• D. A formal notation

Answer: A

NEW QUESTION 15
What is the purpose of the Request Rationalization functional component?

• A. Presenting service offers to consumers and facilitating consumption and payment
• B. Aggregating catalog from various suppliers into consumable Offers that users can order
• C. Breaking down and routing requests, and keeping Subscription information up do date
• D. Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Answer: D

NEW QUESTION 16
What is a goal of the Diagnostics and Remediation functional component?

• A. To shorten Mean Time to Repair
• B. To design, create, and manage Service Contracts
• C. To manage the lifecycle of Requests for Change
• D. To aggregate Events

Answer: A

NEW QUESTION 17
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