NEW QUESTION 1

Which of the following statements is NOT correct?
The Learn from Experience principle suggests that lessons should be actively sought...

• A. When Starting a Project
• B. When Initiating a Project
• C. As the project progresses
• D. As the project closes

Answer: B

NEW QUESTION 2

Which of the following is NOT an objective of Initiating a Project?

• A. Understanding the scope of what is to be done and the products to be delivered
• B. Understanding the roles and responsibilities of the Project Management Team
• C. Understand how quality required will be achieved
• D. Understand how progress will be monitored and controlled

Answer: B

NEW QUESTION 3

Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
According to PRINCE2, which statement about the Configuration Management Strategy for the Outsourcing project is correct?

• A. Every project needs a Configuration Management Strategy, even if the organization has existing configuration management standards, because every project has different circumstances.
• B. A separate Configuration Management Strategy will be required for each of the suppliers within this project because each will have a different way of managing and storing products.
• C. A Configuration Management Strategy is unnecessary for this project because the MFH document control process is documente
• D. It is acceptable simply to reference this in the Quality Management Strategy.

Answer: A

NEW QUESTION 4

Which of the following statements describes an outcome?

• A. Any of the projects specialist products
• B. A result of the change derived from using the project's products
• C. A measurable improvement resulting from a change
• D. Something perceived as advantages by a stakeholder

Answer: B

NEW QUESTION 5

Additional Information

Further information on some resources who could be involved in the project: Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed supplier assurance for this project?

• A. Retain because he has a professional facilities qualification and so is in a position to specify the needs of his division.
• B. Retain because he will be able to advise on many of the products that will enable outsourcing to happen, such as the 10-year outsourcing service contract.
• C. Retain because he is well-regarded within the Ministry because of the efficiencies, superb service and savings he has achieved in the Facilities Division.
• D. Add 'Outcome Account Manager' because he will advise on potential changes and their impact on the integrity of the project's products.
• E. Remove because he is involved with the project and is therefore NOT independent.

Answer: BD

NEW QUESTION 6

Which of the following statements is TRUE with regard to expected benefits?

• A. They cannot be assigned
• B. They don't need to follow corporate objectives
• C. They should be measurable
• D. Tolerances cannot be set against expected benefits

Answer: C

NEW QUESTION 7

Which management product defines the detailed nature, purpose and function of a product?

• A. Plan
• B. Quality Register
• C. Project Product Description
• D. Product Description

Answer: D

NEW QUESTION 8

Which of the following statements would NOT be included in the Project Product Description?

• A. Purpose of the product
• B. Composition
• C. Project level tolerances
• D. Quality criteria

Answer: D

NEW QUESTION 9

Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
What products will be impacted by this change?

• A. All of the project's products created so far.
• B. Only those products created in the first three weeks of stage 3.
• C. All of the project's products which relate to or include services provided by the Facilities Division.
• D. No products would need to be changed but some will need to be removed from the project.

Answer: D

NEW QUESTION 10

Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
✑ Design for each month - correctly showing at public holidays and new company logo
✑ Selected photographs- 12 professionally-produced photographs, showing different
members of staff
✑ Selected paper and selected envelope - for printing and mailing the calendar
✑ Chosen label design - a competition to design a label will be held as part of this project
✑ List of customers - names and addresses of customers to whom the calendar will be sent.
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to:
✑ Create the customer fast using information from the Accounts and Marketing departments
✑ Confirm compliance with the Data Protection Legislation
✑ Create a design for each month - this will be done by the internal creative team
✑ Select and appoint a professional photographer
✑ Gather photograph design ideas from previous project and agree photographic session schedule
✑ Prepare a production cost forecast
✑ Select paper and envelope.
Stage 3 will include the activities to:
✑ Produce and select tie professionally-taken photographs
✑ Hold the label design competition and choose the label design
✑ Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / -£6,000. A change budget of £500 has been allocated but there is no risk budget.
The team member collating the list of customers has now forecast that it will NOT be complete by the end of this stage as originally planned, due to a number of new prospective customers' details not yet being available. What action should the team member take?

• A. Report the forecast delay in the next Checkpoint Report to the Executive.
• B. Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
• C. Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
• D. Raise an issue to inform the Project Manager.

Answer: D

NEW QUESTION 11
HOTSPOT
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of £2.5m. Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours. 7. +£10,000 / -£25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion
At the end of stage 3, the service provider will be selected and the contract awarded. During stage 4, the Account Manager for the selected service provider will work with the Project Manager to complete the transition of the services to the selected service provider.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 12

Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use.
Which 2 statements explain why the Sales Manager should be appointed as User Assurance for this project?

• A. He joined the company last year with huge enthusiasm and is keen to increase sales.
• B. He can provide an evaluation of the potential impact the calendar will have on sales.
• C. He is able to advise on suitable stakeholder engagement of current and prospective customers.
• D. He would like to move into the Marketing department in the future and sees this as an opportunity to work closely with the Marketing Director.
• E. He can resolve any conflict in requirements between the Sales department and the Marketing department.

Answer: BC

NEW QUESTION 13
HOTSPOT
Extract from the Project Product Description (with errors)

The information in Column 1 may be entered in the Product Description for the chosen label design. Column 2 is a list of the quality headings (excluding Quality Method) in a Product Description. For each entry in Column 1 decide if it should be included in the Product Description headings shown and select the heading from Column 2 under which it should be recorded.
Drop down the right answer

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 14

It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now.
Which product should show that the staff photo sessions were disruptive to the Engineering Department as they had been scheduled during peak work times without consultation with the Engineering Manager?

• A. Follow-on action recommendations
• B. Lessons Report
• C. Project closure notification
• D. Risk Register

Answer: B

NEW QUESTION 15

When examining a project issue, which three aspects should be considered?
1. Performance targets
2. Business Case
3. Resources
4. Risk

• A. 1, 3, 4
• B. 2, 3, 4
• C. 1, 2, 4
• D. 1, 2, 3

Answer: C

NEW QUESTION 16

While planning the initiation stage, the Project Manager reviewed some threats that had been recorded in the Daily Log.
Which threat should have been assessed for possible risk responses to be included in the Initiation Stage Plan?

• A. MFH has no experience in outsourcing and this may affect understanding of what is required, resulting in inadequate plans and strategies.
• B. The Project Brief is a complex document and may not be approved by the Executive.
• C. There is a shortage of service providers so there is a possibility that no suitable service providers respond to the request for proposal
• D. This would prevent the Outsourcing project from proceeding.

Answer: C

NEW QUESTION 17

It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now.
Which product should register that the risk of a competitor producing a calendar at the same time was identified at the beginning of the project but the assessment of this risk appears to have been poor?

• A. Issue Register
• B. Follow-on action recommendations
• C. Lessons Report
• D. Risk Register

Answer: C

NEW QUESTION 18

Product based planning focuses on which of the following:
1. Creating product descriptions
2. Identifying activities
3. Creating a Product hierarchy
4. Creating a Product sequence

• A. 1, 2, 3
• B. 2, 3, 4
• C. 1, 3, 4
• D. 1, 2, 4

Answer: A

NEW QUESTION 19

While deciding on how the work of the project should be approached the following were considered.
Which statement is appropriate for inclusion in the project approach heading in the Project Brief?

• A. The Project Manager will involve the selected service provider in the creation of the Stage Plan for stage 4.
• B. New up-to-date software will be obtained to produce the graphical sections of the Project and Stage Plans.
• C. The detailed designs (future process, systems, operating and organization models) will be based on the existing high-level designs.

Answer: C

NEW QUESTION 20

What is the purpose of a Product Status Account?

• A. A set of records that describe information about the project
• B. A log used to record problems or concerns about products
• C. An audit or review to compare actual status of products
• D. A report covering the status about the state of the projects products within

Answer: D

NEW QUESTION 21

Scenario
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Roles and responsibilities heading?

• A. Each risk will be assigned a risk owner.
• B. Risks exceeding the agreed project risk tolerance will be reported to the Project Board.
• C. Risk tolerances are allocated to each stage by the Project Manager.
• D. Project Assurance will ensure that project risks are identified, assessed and controlled according to the agreed risk management procedure.
• E. An external consultant is to facilitate a risk identification workshop.

Answer: BD

NEW QUESTION 22

Who is responsible for reviewing the risk management practices to ensure they are in line with the project's risk management strategy?

• A. Project Support
• B. Project Manager
• C. Team Manager
• D. Project Assurance

Answer: D

NEW QUESTION 23

In which Management product would the Project Board specify where the authority for change requests lies?

• A. Risk Management Strategy
• B. Quality Management Strategy
• C. Communication Strategy
• D. Configuration Management Strategy

Answer: D

NEW QUESTION 24

Extract from the Project Product Description (with errors)

Which 2 statements apply to the Customer's quality expectations section?

• A. Delete entry 16 because this should be shown on the Product Description for the photos.
• B. Delete entry 17 because this is beyond the scope of this project.
• C. Delete entry 18 because standards should NOT be shown here.
• D. Delete entry 19 because this should appear in the Product Description for the calendar and not the Project Product Description.
• E. Delete entry 20 because this is an expected benefit and should be recorded in the Business Case.

Answer: BE

NEW QUESTION 25
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