NEW QUESTION 1

You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
Post product experience information to forums.
Enter issues in an online support center.
Enter ideas for future products.
Which type of portal should you implement?

• A. Partner
• B. Customer Self-Service
• C. Employee Self-Service
• D. Community
• E. Custom

Answer: B

NEW QUESTION 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity relationship diagram. Model ownership, one-to-one. one-to-many and many-to-many relationships as well as fields per entity that are required.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: A

NEW QUESTION 3

You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:
• Be triggered when a condition is met.
• Run immediately.
• Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 4

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 5

An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
* prospect to cash process
* customer service cases
* work breakdown structure
* serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 6

You are a Dynamics 365 system administrator.
You create a custom entity named Stores in a development Sandbox instance. You populate the custom entity with 185 store locations.
You need to migrate the custom entity and data to a Production instance.
What should you do? To answer, drag the appropriate actions to the correct tasks. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes 01 scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 7

A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?

• A. Microsoft Skype for Business
• B. Microsoft OneDrive for Business
• C. Yammer
• D. Microsoft Office 365 Delve
• E. Microsoft Office 365 Groups

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-

NEW QUESTION 8

You need to ensure that attendance records contain the proper default values. What should you do?

• A. a workflow
• B. a field mapping
• C. a business process flow
• D. a business rule

Answer: B

NEW QUESTION 9

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app. Where should you configure app permissions?

• A. Dynamics 365 home
• B. Security Roles
• C. Manage Roles
• D. Dynamics administration center

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-r

NEW QUESTION 10

You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment. What should you do?

• A. Export the solution as managed.
• B. Update the publisher prefix to new.
• C. Publish all customizations.
• D. Export the solution as unmanaged.

Answer: D

NEW QUESTION 11

You ate a Dynamics 365 administrator. A Excel template with a pivot table is created for opportunities by a manager. When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
• The salesperson can view information for all salespeople.
• The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes 01 scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 12

You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a Parent Business Unit:

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security

NEW QUESTION 13

Note: This question is part of a series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create a diagram that shows the following information: application ribbon, entity fields, entity form, message, option set, site map, and web resources.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION 14

You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity. Which access level should you assign?

• A. Organization
• B. User
• C. Parent Child Business Unit
• D. Business Unit

Answer: C

NEW QUESTION 15

You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 16

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

• A. Create a case entity in the new solution and add the custom fields to the new case entity.
• B. Create a new solution and add the entity named Case to the solutio
• C. Add the custom fields to the case entity.
• D. Create the custom entity and custom fields in the case entity within the default solution.
• E. Add an existing unused entity to the solutio
• F. Rename the entity to the custom entit
• G. Add fields needed for the case entity.
• H. Create the custom entity in the new solution and add the appropriate fields, forms, and views.

Answer: BE

NEW QUESTION 17

You are the system administrator for Dynamics 365. You add a custom URL field tor the Account entity. You need to make changes to a custom field.
Which four fields can you change after the initial change? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 18

You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365. You need to integrate Dynamics 365 with Microsoft OneNote.
What should you do first?

• A. Enable Microsoft Office 365 Groups.
• B. Configure security privileges.
• C. Enable Microsoft OneDrive for Business.
• D. Enable server-based Microsoft SharePoint integration.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-integration-indynam

NEW QUESTION 19

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?

• A. Download Voice of the Customer from the Microsoft websit
• B. Import the solution into the Dynamics 365 instance.
• C. Sign in to the Sandbox instanc
• D. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
• E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
• F. Select the Application tab in the Dynamics 365 admin cente
• G. Configure Voice of the Customer.
• H. Search AppSource for Voice of the Custome
• I. Import the solution.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution

NEW QUESTION 20

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 21

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

• A. Currency field type to whole number
• B. Base Currency to use four decimal places
• C. Currency Precision to use four decimal places
• D. Currency Conversion to use four decimal places

Answer: C

NEW QUESTION 22

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version
2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a new version number using the Microsoft recommended versioning system. You need to set the version number tor the new solution. Which version number should you set?

• A. 2.4.3.7
• B. 2.5.0.1
• C. 15.3.6
• D. 3.1.17

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/use-segmented-solutions-patch

NEW QUESTION 23

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1 :N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use?

• A. Referentia
• B. Restrict Delete
• C. Restrict
• D. Parental
• E. Referential

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 24

You ate a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks. Sales team members must be able to manually create a duplicate lead record. You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

• A. Set the value of When a record is created or updated to on.
• B. Create a duplicate detection job for all active accounts.
• C. Set the value of During import to on.
• D. Set the value of When a record is created or updated lo off.
• E. Set the value of Enable duplicate detection to off.

Answer: BC

NEW QUESTION 25
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