Question No: 1

A user on an Avaya CallPilot system wishes to forward messages from a mailbox to an external account using message forwarding rules.

Which statement about message forwarding is true?

A. The administrator ensures that the class of service for the mailbox allows message forwarding, creates the rule and enables the rule.

B. The administrator ensures that the class of service for the mailbox allows message forwarding user creates the rule and enables the rule.

C. The user ensures that the class of service for the mailbox allows message forwarding and creates the rule; the administrator enables the rule.

D. The administrator ensures that the class of service for the mailbox allows message forwarding. The user creates the rule, and the administrator enables the rule.

View Answer

Question No: 2

A block can be added to an Application Builder Application to allow editing of recording from a remote location.

What is the Application Builder block for this purpose?

A. Customer block

B. Remote Location block

C. Custom Recording block

D. Voice Item Maintenance block

View Answer

Question No: 3

A user is attempting to re-record a greeting using My CallPilot. Somehow the new greeting has become appended to the end of the first greeting recorded.

What has happened?

A. The user failed to save the greeting.

B. The user failed to move the slider all the way to the left.

C. The user pressed the # button at the end of the greeting.

D. The user hung up the handset before pressing the stop button.

View Answer

Question No: 4

As an Avaya CallPilot administrator, you are looking for ways to decrease the amount of time that you spend on maintaining distribution lists for your company.

Which distribution lists is designed for low maintenance?

A. Nested distribution lists

B. Custom-field distribution list

C. Static shared distribution list

D. dynamic shared distribution list

View Answer

Question No: 5

Shared Distribution Lists (SDLs) are created and maintained by the system administrator, but are accessible by users.

Which statement about creating SDLs is true?

A. Static SDLs contain a set of criteria.

B. SDLs can be managed from My CallPilot.

C. Other SDLs cannot be included in an SDL.

D. Static SDLs can include local mailbox owners.

View Answer

Question No: 6

A user has recently added a second mailbox link in My CallPilot and wants to use the Email-By-Phone feature with it. After logging into the mailbox, the user is only able to listen to the messages from the original email account.

What can the user do to hear messages from the second mailbox account?

A. Enable the email account for Email-By-Phone in My CallPilot, Mailbox Links.

B. Enable the email account for Email-By-Phone in My CallPilot, Telephone Options.

C. Enable the email account for Email-By-Phone in My CallPilot, CallPilot Preferences.

D. Dial 89 or say 'Change List' after logging into Avaya CallPilot to get to the second email account

View Answer

Question No: 7

An Avaya CallPilot administrator is required to set up system-wide Message Archiving. What is the administrator's responsibility?

A. Mark each user to be archived.

B. Add a VPIM prefix to the stored address.

C. Ensure the destination address has sufficient storage space.

D. Archive messages as Economy regardless if they arrive as Urgent, Normal, or Economy.

View Answer

Question No: 8

The system ready indicator is a visual indication of the status of the Avaya CallPilot system and shows at a glance what is happening with the system.

Which statement about the system ready indicator icon is true?

A. When the Avaya CallPilot server is in normal operation, the icon is white with an exclamation mark.

B. When calls are not being processed, an X appears on the icon.

C. When status information about the Avaya CallPilot server is currently unavailable the icon flashes a green checkmark.

D. When calls are being processed but some services are not wording, the icon flashes a red question mark.

View Answer

Question No: 9

Mailboxes are restricted by the amount of storage space available to them. Which statement about mailbox storage is true?

A. Storage can be modified on a per mailbox basis.

B. All mailboxes have an equal share of storage space.

C. Storage is controlled by the mailbox class of service.

D. Increasing the Max Call Answering Message Length increases the storage space a/located to Answering.

View Answer

Question No: 10

A single user receives an error message when trying to log onto My CallPilot. All other users can logon successfully, as the administrator, you have accessed the Avaya CallPilot Manager and ensured that the user's account has My CallPilot and desktop privileges.

What other configurations should you check?

A. The TCP port for SSL configured under User/SSL port on the Avaya CallPilot server

B. The IP address configured under User/Avaya CallPilot Server on the Avaya CallPilot server

C. The TCP port configured on the My CallPilot login page on the user's PC under Configure/SSL Port

D. The Avaya CallPilot address configured on the My CallPilot login page on the user's PC under Configure/Avaya CallPilot Server

View Answer