Question No: 1

When a PC computer device wants to communicate with the processor, which system resource does it use?

A. I/O

B. DMA

C. PIO D. IRQ

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Question No: 2

Which of the following strategies will help protect your computer against virus attacks?

A. Perform regular backups of your hard drive.

B. Open e-mail attachments only from unknown senders.

C. Update the definitions for your malware protection application frequently.

D. Configure security settings for your Web browser to the lowest possible level.

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Question No: 3

Which type of intellectual property includes business plans, proprietary code and sales contracts?

A. Copy left

B. Copyright

C. Trademark

D. Trade secret

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Question No: 4

To ensure the maximum cross-browser compatibility and consistent functionality, Web developers should:

A. test their pages in the most used release of each major Web browser.

B. test their pages in the most common browsers, including the most used and latest releases.

C. test their pages in only standards-compliant browsers, including the most used and latest releases.

D. test their pages in the Web browser most commonly used by the site audience, including the most used and latest release.

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Question No: 5

Patrick visits his teenage daughteru2021s social media page and discovers several offensive posts about one of her classmates. After speaking with his daughter, Patrick learns that several other girls in her class are upset with the classmate and have been posting, texting and e-mailing others about the girl. What is the best way for Patrick to help his daughter understand cyberbullying?

A. He should advise his daughter to ignore the posts, texts and c-mails.

B. He should explain to his daughter that she is participating in the bullying by accepting othersu2021 posts, texts and c-mails.

C. He should explain to his daughter that the Internet embraces freedom of speech, and anyone is allowed to write anything.

D. He should advise his daughter to delete all the posts, texts and c-mails she has received, as well as any new ones that appear.

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Question No: 6

Which set of standards developed by the W3C Web Accessibility Initiative (WAI) project provides a universal set of standards promoting accessibility for all Web users, including those with disabilities?

A. Web Content Accessibility Guidelines

B. User Agent Accessibility Guidelines

C. W3C Authoring Tool Accessibility Guidelines

D. Section 508 of the Rehabilitation Act

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Question No: 7

During the initial meeting to plan a new Web site, whose input must be obtained?

A. Shareholders

B. Stakeholders

C. Web developers

D. Graphic designers

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Question No: 8

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

A. Write the action items using all capital letters.

B. List the action items in a numbered or bulleted list for clarity.

C. Include emoticons to ensure the recipient understands your humor.

D. Describe all action items at length in a detailed paragraph in the middle of the message.

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Question No: 9

Gwen works for a small company where she has been asked to find a cost- effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?

A. She can purchase a new server, then create and maintain the CRM in-house.

B. She can outsource all customer service so the company can focus on product development.

C. She can contract with a cloud service provider to host the CRM that her companyu2021s employees can access.

D. She can hire a programmer to develop and maintain the CRM specific to her companyu2021s needs, then have a service provider host the application.

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Question No: 10

Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the businessu2021s customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud- based service. Which of the following is the primary reason for this practice?

A. If there is an interruption in Internet access, the service and records would not be accessible.

B. There is a limit on the number of users who are allowed to access the cloud- based service at any one time.

C. Data stored online through the cloud-based service is more at risk to security breaches than if it were stored locally.

D. Andrea is overly cautious because it is well known that cloud-based services are highly secure, highly reliable and always available.

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