NEW QUESTION 1
Which two customer requirements are solved using work skills?

• A. Activity assignments result in the least amount of travel time possible.
• B. Field resources are assigned certain activities based on the level of tenure they have at the company.
• C. Activity assignments do not result in overtime.
• D. Activities that have building access restrictions are only routed to resources that have access to the building.

Answer: CD

NEW QUESTION 2
What is the significance of the order of the activity filters within the Filters sections of the routing plan?

• A. The higher in the list, the higher the priority routing considers activities matching that filter's criteria.
• B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
• C. The lower in the list, the higher the priority routing considers activities matching that filter's criteria.
• D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activit
• E. Routing uses the fust matching filter and ignores the rest.

Answer: A

Explanation:
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm

NEW QUESTION 3
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.
How do you use filters to satisfy this requirement?

• A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer: A

NEW QUESTION 4
Which two statements are correct regarding the characteristics of an SLA window?

• A. An SLA window indicates when an activity should be completed.
• B. An SLA window indicates how long an activity should take to complete.
• C. An SLA window indicates that there is enough time available within it to perform an activity.
• D. An SLA window indicates when an activity should start.

Answer: AD

NEW QUESTION 5
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

• A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 6
You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?

• A. enable "not started" trigger
• B. enable "day before trigger"
• C. support of preferred resources
• D. support of time slots
• E. calculate activity duration using statistics
• F. support of links

Answer: ABF

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf

NEW QUESTION 7
Which two statements are correct regarding the use of planned capacity management?

• A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
• B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
• C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
• D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
• E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

Answer: AD

NEW QUESTION 8
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address. What Resource Type settings ensure that routing will support this requirement?

• A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
• B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include theTravel Time from the last activity to the Resources End Location' are selected.
• C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
• D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

Answer: B

NEW QUESTION 9
Which two statements are correct regarding String and Integer properties?

• A. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.
• B. Both properties are limited in terms of which entity types they can be associated with.
• C. Both properties can contain Geolocation elements.
• D. Both properties can contain alphanumeric characters and punctuation.
• E. Both properties can include regular expressions.

Answer: DE

NEW QUESTION 10
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 11
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

• A. Capacity Areas
• B. Applications
• C. Capacity Categories
• D. Organizations
• E. Properties

Answer: ABC

NEW QUESTION 12
Your customer offers a "triple play" service where an installation requires three work skills: "Cable”, "Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?

• A. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.
• B. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.
• C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.
• D. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

Answer: BC

NEW QUESTION 13
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

• A. A Time Slot is a configured interval Within which an activity is estimated to start and end.
• B. Time Slot is a configured interval within which an activity is estimated to start.
• C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
• D. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

NEW QUESTION 14
Which two statements are true regarding integrations between OFSC and DBaaS?

• A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
• B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
• C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
• D. DBaaS integration enables OFSC to act as a system of record for activity data.

Answer: AB

NEW QUESTION 15
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A. Overtime cost
• B. Number of activities
• C. Travel time cost
• D. Working hours cost
• E. Hours
• F. Time percent

Answer: BCE

NEW QUESTION 16
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