NEW QUESTION 1
Which option correctly describes the Time Limit setting within a routing plan?

• A. A routing plan will be stopped once its runtime duration reaches the Time Limit.
• B. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.
• C. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.
• D. The Time Limit setting controls whether overtime is allowed for the routing plan.

Answer: A

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 2
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?

• A. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
• B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
• C. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.
• D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

Answer: C

NEW QUESTION 3
A client requires that an updated customer's signature and site photograph be captured for all 'reopened' activities.
Which property and screen configuration step meets this requirement?

• A. Set the signature and site photograph properties to have 'blank' default values when the condition of 'astatus = reopen' is met.
• B. Ensure that the 'Clone property data on Reopen or Prework1 parameter is deselected for the signature and site photograph properties.
• C. Set a Regular Expression for the signature and site photograph properties with an assigned value of 'Updated'.
• D. Select the 'Clone property data on Reopen or Prework' parameter on the 'Reopen Activity' context and enter the appropriate properties in the 'Exceptions' list.

Answer: A

NEW QUESTION 4
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
• B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 5
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?

• A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
• B. If no activity is found matching the key field value in the request, then a new activity will be created.
• C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
• D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

Answer: B

NEW QUESTION 6
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

• A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
• B. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
• C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
• D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Answer: D

NEW QUESTION 7
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
• C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

NEW QUESTION 8
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

• A. Enable the 'Allow activity move via chat" for the "Technician" User Type.
• B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
• C. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
• D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: C

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf (19)

NEW QUESTION 9
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?

• A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
• B. OFSC will not create the activity, and an error will be returned in the API response.
• C. OFSC always uses the Activity Creation Date as the SLA start date.
• D. OFSC will use the Activity Creation Date as the SLA start.
• E. OFSC will use available capacity to determine the most suitable start date.

Answer: D

NEW QUESTION 10
Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

• A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
• B. Create a new (simultaneous) Link Template with default values.
• C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
• D. Create a new (related) Link Template with default values.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 11
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

• A. Add the "Activity" property to the Request Grid context in Mobility.
• B. Add the appropriate activity properties to the Request Grid context in Mobility.
• C. Add the "Activity" property to the "Identify service request by" identifier context.
• D. Add the appropriate activity properties to the "Identify service request by" identifier context.

Answer: A

NEW QUESTION 12
Which two statement are correct regarding activity assignment via Collaboration?

• A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.
• B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
• C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
• D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Answer: AB

NEW QUESTION 13
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

• A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
• B. The administrator must configure the Oracle Knowledge access settings in OFSC.
• C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
• D. Field personnel must be assigned Service Cloud access via the Service Portal interface.
• E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer: BC

NEW QUESTION 14
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

• A. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
• B. Routing allows the activity to be assigned to that resource.
• C. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
• D. Routing fails with a "no resource with required work skills" error.

Answer: C

NEW QUESTION 15
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

• A. Option A
• B. Option B
• C. Option C
• D. Option D
• E. Option E

Answer: D

NEW QUESTION 16
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