Question No: 4

You are configuring the Windows Operating System for an Avaya Aurau00ae Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

A. Turn off DEP for all programs and services.

B. Turn on DEP for essential Windows programs and services only.

C. Turn on DEP for all programs and services except for those specifically selected.

D. Turn on DEP for all AACC programs and services.

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Question No: 5

To log in to the Avaya Aurau00ae Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.

Which URL format is correct to access the AAMS Element Manager (EM)?

A. https://<serveraddress>:em

B. https://<serveraddress>:8800/em

C. https://<serveraddress>:/em

D. https://<serveraddress>:8443/em

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Question No: 6

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A. Create a shared directory on a networked logical drive to store the database backup.

B. Shutdown the AvayaAurau00ae Contact Center (AACC)server.

C. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

D. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

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Question No: 7

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.

CCMS then anchors the customer call to a port on which component?

A. Call Pilot

B. Avaya Aurau00ae Communication Manager

C. Avaya Aurau00ae Media Server

D. Avaya Aurau00ae Midsize Enterprise (ME)

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Question No: 8

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A. Contact Center Manager Administration (CCMA)

B. Communication Control Toolkit (CCT)

C. Contact Center Manager Server (CCMS)

D. Contact Center Multimedia (CCMM)

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Question No: 9

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

A. Mission Critical HA with or without AvayaAurau00ae platform resiliency

B. Mission Critical HA with Midsize Enterprise (ME)

C. Mission Critical HA with AvayaAurau00ae Unified CommunicationsVirtualized Environment

D. Mission Critical HA with Midsize Business Template

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Question No: 10

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

A. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B. Microsoft WinPcap

C. Microsoft .NET Framework 4.5.2

D. Microsoft InternetExplorer 10.0 (32-bit) or 11.0 (32-bit)

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Question No: 11

Which method does Avaya recommend for installing Avaya Aurau00ae Contact Center (AACC) on a supported server?

A. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

B. Run the installation from a remote hard disk copy of the installationDVD.

C. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

D. Insert the Contact Center DVD into the DVD drive of your server.

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Question No: 12

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aurau00ae Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A. 223.0.0.255

B. 225.0.1.254

C. 242.0.1.0

D. 240.255.255.254

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Question No: 13

When configuring servers for an Avaya Aurau00ae Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

A. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name andassociated IP address

B. Static DNS entry for the Active server

C. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address

D. One static entry for the ActiveserverOne static entry for the Standby server

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