Q1. During which phase is a proposal developed and delivered?

A. prepare

B. design

C. plan

D. operate

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Q2. During which implement phase service component would you perform a re-cap of the solution implementation inorder to elicit customer feedback?

A. select fault management tools and products

B. operations setup

C. project closeout

D. change management

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Q3. Which two of these activities are part of the phased implementation service component in the implement phase? (choose two)

A. develop a staff training program plan

B. conduct a kickoff meeting

C. prepare the site for the system implementation

D. install, confgure, integrate and test infrastructure

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Q4. During which service component in the optimize phase would you assess the network for vulnerabilities, in order to reduce the risk of attacks?

A. change management

B. security assessment

C. operations readiness assessment

D. oprations assessment

E. technology assessment

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Q5. Which service component is part of the implement phase and includes the development of a class schedule. training schedule, communications plan, and course outlines, as well as the monitoring of enrollment?

A. operations setup

B. staff training

A. C. select management tools and products

D. change management

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Q6. Which of these best describes the actions you would take during the business requirements development service component in the prepare phase?

A. analyze the customer`s business requirements for a new solution.

B. analyze the customer`s ongoing business case requirements

C. determine the customer`s technology requirements.

D. determine the appropriate cooling temperature for the customer`s server room.

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Q7. What is the primary objective of the paln phase?

A. identify the activities for installing and configuring the equipment at the customer site or sites

B. assess the existing environment to determine whether it can support the proposed system

C. gain an understanding of high-level business and technical requirements

D. describe the activities involved in day-to-day support, management, and monitoring of the newly implemented system

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Q8. Which of these best describes the actions you would take during the staging plan development service component within the desin phase?

A. help improve the infrastructure security system of the customer

B. assess the abiliy of he site facilities to accommodate the proposed ifrastructure.

C. help improve the performance and functionality of the infrastructure operations and network management system.

D. develop and execute proof-of-concept tests, validate the infrastructure high-level design, and identify any design anhancements.

E. provide a step-by-step plan detailing the instalation and service-commision reqiurement task to be executed in a controlled implementaion environment that emulates a customer network.

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Q9. Which activity is a part of the operations assessment service component in the optimize phase?

A. design routing and switching infrastructure

B. confirm project and milestone dates

C. conduct gap analysis

D. execute test cases

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Q10. Which activity is part of the operations plan development service component in the design phase?

A. present a staging plan

B. develop training requirements for each job role

C. develop a plan to implement operations

D. confirm project roles and responsibilities

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