Question No: 2

In which of these implement phase service components do you address the support and handoff process?

A. post-implementation support handoff meeting

B. staging and system migration

C. staff training

D. detailed design development

View Answer

Question No: 3

In which service component would you gather information about the customer`s network architecture and network usage requirements?

A. network readiness assessment

B. operations plan development

C. planning project kickoff

D. operations readiness assessment

View Answer

Question No: 4

Which activity is a part of the technology assessment service component in the optimize phase?

A. develop the escalation plan

B. execute test cases

C. develop the project plan

D. measure the solution performance, availability, capacity, and software functionality

View Answer

Question No: 5

Which of these best describes the actions you would take during the technology strategy development service component?

A. analyze the customer`s business requirements and recommend the appropriate technologies to meet those business requirements.

B. identify the customer`s business requirements for the proposed solution.

C. address the customer`s physical site requirements.

A. D. determine the appropriate end user training needed for the technology solution.

View Answer

Question No: 6

Identify a customer support model for the solution is an activity thet is part of which service component in the plan phase?

A. operations readiness assessment

B. planning project kickoff (deployment project management)

C. operations plan development

D. system requirements validation

View Answer

Question No: 7

Which of these best describes the actions you would take during the configuration management service component?

A. check whether changes in the infrastructure have been recorded correctly and monitors the status of the components to help ensure anaccurate picture of the network.

B. monitor, manage, and report on service-level metrics and abnormal eventsor trends that may adversely affect the availability, capacity, performance, or security of the enterprise routing and switching system.

A. C. identify and solve recurring incidents by analyzing incident trends to identify patterns and systemic conditions.

D. standartize methods and procedures for authorizing, documenting, and performing changes to a routing and switching system.

View Answer

Question No: 8

In which phase is a system acceptance test plan developed and documented

A. design

B. prepare

C. operate

D. implement

View Answer

Question No: 9

In wich service component in the design phase would you provide a site-specific system implementation plan which defines the activities, configraions, and commissioning test plans required to implement routing and switching solution components and software?

A. staging plan development

B. detailed design development

C. project kick-off

D. systems acceptance test plan development

E. implementation plan development

View Answer

Question No: 10

Which of these activities is part of thesecurity administration service component in the operate phase?

A. develop an automated password change policy

B. use secure messaging

C. security policy administration

D. perform security assessment

View Answer

Question No: 11

Define procedures to manage access to all systems is an activity that is part of which service component in the operate phase?

A. security administration

B. systems monitoring

C. servce review

D. problem management

View Answer