NEW QUESTION 1
Which are two characteristics of laissez-faire leadership styles? (Choose two.)

• A. The leader has minimal involvement.
• B. A trained and qualified team member leads efforts.
• C. The leader provides rewards and incentives.
• D. It involves a high level of communication.
• E. It is intended for team members who require close supervision.

Answer: AB

NEW QUESTION 2
Which option is a structured process to understand business landscape and context?

• A. business model canvas
• B. business outcomes canvas
• C. business model outcomes
• D. business canvas approach

Answer: A

NEW QUESTION 3
Which element conveys the relative importance of business initiatives to enable the transition from the current to the target state?

• A. business priority
• B. business solution
• C. business requirement
• D. business outcome
• E. business strategy

Answer: A

NEW QUESTION 4
Which type of expenditure is the purchase of heavy equipment considered?

• A. consumption
• B. chargeback
• C. showback
• D. operational

Answer: B

NEW QUESTION 5
Which building block of business model canvas addresses the customer’s willingness to pay?

• A. revenue streams
• B. cost structure
• C. customer segments
• D. customer channels

Answer: B

NEW QUESTION 6
Which three areas are covered by the Business Model Canvas in order to understand the customer's business context? (Choose three.)

• A. Customer Relationships
• B. Development Plan
• C. Value Proposition
• D. Revenue Streams
• E. Key Policies
• F. Analysis

Answer: ACD

NEW QUESTION 7
Which four options are the top-level key areas of the business model canvas?

• A. products, services, solutions, outcomes
• B. infrastructure, offerings, customers, finances
• C. markets, channels, partners, customers
• D. resources, products, customers, markets

Answer: B

NEW QUESTION 8
Cisco Internet of Everything connects people, processes, things, and data. Which two of its characteristics have an impact on businesses? (Choose two.)

• A. Leveraging data into more useful information for decision-making
• B. Connecting people for measuring services' usage trends
• C. Delivering the solutions and products to the right person at the right time
• D. Having physical devices and objects connected to the Internet and to each other for intelligent decision making

Answer: AD

NEW QUESTION 9
Which three options are examples of KPIs for Business Outcomes? (Choose three.)

• A. Improved customer satisfaction.
• B. Increased IT service performance.
• C. Lower IT asset obsolescence.
• D. Revenue growth.
• E. Lower OPEX.
• F. Increased IT asset utilization.

Answer: ADE

NEW QUESTION 10
From the customer perspective, which are two benefits that result when moving from an on premise solution to a Cloud solution? (Choose two.)

• A. Recurring revenue stream
• B. Lower initial investment
• C. Higher ROI from investment
• D. Increased value of company
• E. Long-term business cycles benefits

Answer: BC

NEW QUESTION 11
When making good use of best practices or scenarios during the selling process, what is the most effective way to present these?

• A. Use cases relevant to the customer
• B. Business cases used previously
• C. Customer briefing documents
• D. Customer benefits statements

Answer: A

NEW QUESTION 12
Which are two reasons customers look for Cisco and its partners' solutions and services? (Choose two.)

• A. To explore how technology innovation yields new revenue and lowers costs
• B. To help make a retailer aware of a restocking need while more quickly relying on human interaction
• C. To help business more effectively deploy, absorb, and adopt technologies
• D. To enable customers to complete marketing research as part of their investment funds
• E. To help business reduce the total cost of ownership for IT

Answer: AC

NEW QUESTION 13
Which option is the most effective way to use best practices or scenarios during the selling process?

• A. in use cases that are relevant to the customer
• B. in business cases used previously
• C. in customer briefing documents
• D. in customer benefits statements

Answer: A

NEW QUESTION 14
IP addressing can be assigned in either a static or dynamic method. Which two devices would likely be assigned dynamic IP addresses? (Choose two.)

• A. email server
• B. IP phone network
• C. printer
• D. personal laptop
• E. switch

Answer: BD

NEW QUESTION 15
Which two descriptions of the customer journey are true? (Choose two.)

• A. The customer journey has eight phases to deliver business outcomes.
• B. It spans the spectrum from business vision to value realization.
• C. It is a business-centric view of the customer business.
• D. It is an IT-centric view of their business needs.
• E. It starts with the customer’s technology vision.

Answer: BC

NEW QUESTION 16
When selling business outcomes, which two options are key points/ factors related to what the customer wants to achieve must be considered? (Choose two.)

• A. What the business priorities and strategies are.
• B. What the Critical Set of Factors and Key Performance Indicators are.
• C. What the mindset of customers is.
• D. What the business priorities and goals are.
• E. What the Critical Success Factors and Key Performance Indicators are.

Answer: DE

NEW QUESTION 17
How could IT as a Service help drive business outcomes?

• A. By the fast technology acquisition options for the customers.
• B. Providing an organization with the right to use the technology and service without the need for purchasing it.
• C. Providing an organization with various options for the types of services to deploy.
• D. Depending upon what the business is seeking, each type of service has different financial implications for business outcomes.

Answer: C

NEW QUESTION 18
Which two options are part of the five steps approach needed to conduct a stakeholder analysis? (Choose two.)

• A. Define ways to move stakeholders from their current to future position.
• B. Identify customer stakeholders.
• C. Define absolute power and interest of stakeholders.
• D. Generate consensus among stakeholders.

Answer: AB

NEW QUESTION 19
Which three options are additional costs arising from a subscription model and should be factored into the total cost of ownership of IT as a Service?

• A. auditing and control
• B. cost of hardware and software
• C. software asset and managed
• D. cost of accounting and tracking
• E. quality assurance management
• F. chargeback and show back

Answer: ACD

NEW QUESTION 20
You are a systems engineer engaging with your customer’s Enterprise Architecture team. Which type of discussions best describes what you should expect from an Enterprise Architecture practice?

• A. discussions related to the organization of a system that is composed of products and its benefits, where they are used in the network, and how to evolve the current state to the future state
• B. discussions related to transforming the current state to a future state using products and their benefits to describe a business outcome
• C. discussions related to the organization of a system that is composed of its components, their relationships to each other, and the principles that govern its design and evolution
• D. discussions related to the improvement of business processes

Answer: B