NEW QUESTION 1
Which statement is true regarding HP's range of specialty papers designed for Inkjet, LaserJet, and PageWide printers?

• A. All project papers for Inkjet and Laser work on all three writing systems.
• B. PageWide relies on a fuser for toner-based printing.
• C. PageWide and OfficeJet printers can achieve durability claims with any paper.
• D. All three writing systems use separate Stock Keeping Units (SKUs).

Answer: B

NEW QUESTION 2
Under which supplies program are customers offered a full-service contract with original HP supplies and hardware at a discount?

• A. PurchasEdge
• B. Managed Component
• C. Managed Contractual Deal
• D. Minimum Advertised Price (MAP)

Answer: B

NEW QUESTION 3
A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?

• A. Remanufactured
• B. Clone
• C. Do-lt-Yourself(DIY) refill kit
• D. Continuous Ink Supply System

Answer: B

NEW QUESTION 4
What is a consequence of inconsistent page quality delivered by using non-HP toner cartridges?

• A. lowered productivity
• B. more service calls
• C. printer damage
• D. more cleaning or replacement

Answer: A

NEW QUESTION 5
What is the benefit of genuine Samsung toner using a premium polymerized toner?

• A. It helps with keeping the price the lowest on the market.
• B. It maintains print quality when printing large areas of black.
• C. It achieves accurate color expression without blurry patterns.
• D. It yields the boldest colors possible.

Answer: B

NEW QUESTION 6
You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere. What is the correct way to respond?

• A. may be able to look at the delivery costs and reduce the price for yo
• B. especially as you are such a loyal customer.
• C. Perhaps I can look into getting you a lower price through some discount.
• D. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
• E. Perhaps you have the wrong printer, so let me look at an ink alternative.

Answer: B

NEW QUESTION 7
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?

• A. Supplies Big Deals (SBD) only
• B. Supplies Big Deals (SBD) with Managed Component
• C. Managed Contract only
• D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies

Answer: C

NEW QUESTION 8
What happens to the printer warranty when a non-HP cartridge is used in an HP printer?

• A. If it is determined that the printer does not work due to the non-original HP cartridges, HP will not cover the repair costs
• B. The original HP Universal Print Driver will not support the printer anymore.
• C. The printer will print at a lower quality but at a higher speed.
• D. If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from warranty.

Answer: C

NEW QUESTION 9
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