New Questions 2

u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.

What should you define?

A. schedule

B. objective

C. goal

D. scope

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New Questions 3

You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.

How should you configure the products?

A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

B. On the Incident Type record, set the value of Product to Customer Asset to Yes.

C. On the Product record, set the value of Convert to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

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New Questions 4

u monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.

What should you do?

A. From an existing asset, click See records associated with this view, then click Connect.

B. On the Active Customer Assets screen, click New.

C. From an existing product, click Add New Adjustment Product.

D. Create a new product. Add a unit group and define the units.

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New Questions 5

rvice technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.

Which set of entities should you use?

A. case and activities

B. case and service tasks

C. work order and activities

D. work order and service tasks

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New Questions 6

new service agreement automatically generates 12 monthly work orders for a new customer.

What are two possible status values for the work orders? Each correct answer presents a complete solution.

A. Open-scheduled

B. Open-reserved

C. Open-unscheduled

D. Open-requested

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New Questions 7

u restore Resource Schedule Optimization. You need to optimize individual resource schedules.

What should you do?

A. In Field Service Administration, locate a Resource record and select Optimize Schedule.

B. From the schedule board, right-click a Resource record and select Optimize Schedule.

C. From the schedule board, click Actions and select Optimize Schedule.

D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.

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New Questions 8

u need to ensure that technicians who respond to service requests have a proficiency of at least good.

What should you do?

A. Create a new resource type and manually assign delivery people who meet the criteria.

B. Create a new team and manually assign delivery people who meet the criteria.

C. Filter the schedule board by characteristics.

D. Create a resource role. Add skill and proficiency requirements.

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New Questions 9

ich work order status value indicates that a technicianu2021s work is ready for review and approval?

A. Closed u2013 Posted

B. Closed u2013 Completed

C. Open u2013 Completed

D. Open u2013 Posted

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New Questions 10

at are the steps in the purchase order process?

A. Submit, Approval, Review, Receive, Bill

B. Submit, Approval, Receive, Bill

C. Draft, Approval, Submit, Review, Receive, Bill

D. Draft, Approval, Submit, Receive, Bill

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New Questions 11

field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.

What should the dispatcher do?

A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.

B. On the work order form ribbon, click Get Driving Directions.

C. From the schedule board, click Actions and select Get Driving Directions.

D. Select a work order from any view. On the ribbon, click Get Driving Directions.

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