Answer: D, E

Explanation:

For the DND Ringer Off option, only visual notification gets presented to the device.

For the DND Call Reject option, no notification gets presented to the device.

For the terminating side of the call, Do Not Disturb overrides call back:

When the phone that terminates the call uses DND Ringer Off, the Callback Available screen will be displayed on the phone after the terminating side goes off hook and on hook.

When the phone that terminates the call has DND Call Reject enabled but the phone becomes available (goes off hook and on hook), a new screen will be presented to the originating device as "<Extension> has become available but is on DND-R". Callback available notification will be sent only after the terminating side disables DND Call Reject.

Answer: B

Explanation:

Admission Request (ARQ) and Location Request (LRQ) are the two H.225 Registration, Admission, Status (RAS) messages that trigger a gatekeeper to initiate the call routing decision process.

ARQ-Local zone messages that are sent by H.323 endpoints (usually gateways) to the Cisco gatekeeper. Gatekeepers receive ARQs from an endpoint if.

A local zone endpoint initiates a call. OR

A local zone endpoint request permission to admit an incoming call.

Answer: D

Explanation:

Asterisk (*) matches one or more characters. The * gets processed as a wildcard character. You canoverride this by preceding the * with a backward slash () escape sequence, which results in the sequence *. The phone automatically strips the , so it does not appear in the outgoing dial string. When * is received as a dial digit, it gets matched by the wildcard characters * and period (.).

Answer: B

Explanation:

Unified CCX applications might use auxiliary files that interact with callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes. Depending on each implementation, Unified CCX applications use some or all of the following file types. The Unified CCX Server's local disk prompt, grammar, and document files are synchronized with the central repository during Unified CCX engine startup and during run-time when the Repository datastore is modified.

Answer: C

Explanation:

Table 5-2 Trigger Pattern Wildcards and Special Characters

Answer: A

Explanation:

The Database component is required for any Unified CCX deployment and manages access to the database. The Unified CCX Database contains four data stores. They are as follows:

Configuration data store

Repository data store

Agent data store

Historical data store

The configuration data store contains Unified CCX configuration information such as resources (agents), skills, resource groups, teams, and CSQ information. The repository data store contains user prompts, grammars, and documents. The agent data store contains agent logs, statistics, and pointers to the recording files. The historical data store contains Contact Call Detail Records (CCDRs).

Reference:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_010.html

Answer: A

Explanation:

You can check the validity of your dial peer configuration by performing the following tasks:

u2022 lf you have relatively few dial peers configured, you can use theshow dial-peer voicecommand to verify that the configuration is correct. To display a specific dial peer or to display all configured dial peers, use this command. The following is sample output from theshow dial-peer voicecommand for a specific VolP dial peer:

router# show dial-peer voice 10

VoiceOverlpPeer10

tag = 10, dest-pat = Q',

incall-number = Q+14087',

group = 0, Admin state is up, Operation state is down

Permission is Answer,

type = voip, session-target = Q',

sess-proto = cisco, req-qos = bestEffort,

acc-qos = bestEffort,

fax-rate = voice, codec = g729r8,

Expect factor = 10,lcpif = 30, VAD = disabled, Poor QOV Trap = disabled,

Connect Time = 0, Charged Units = 0

Successful Calls = 0, Failed Calls = 0

Accepted Calls = 0, Refused Calls = 0

Last Disconnect Cause is ""

Last Disconnect Text is ""

Last Setup Time = 0

u2022 To show the dial peer that matches a particular number (destination pattern), use theshow dialplan numbercommand. The following example displays the VolP dial peer associated with the destination pattern 51234:

router# show dialplan number 51234

Macro Exp.: 14085551234

VoiceOverlpPeer1004

tag = 1004, destination-pattern = Q+1408555....',

answer-address = Q',

group = 1004, Admin state is up, Operation state is up

type = voip, session-target = Qipv4:1.13.24.0',

ip precedence: 0 UDP checksum = disabled

session-protocol = cisco, req-qos = best-effort,

acc-qos = best-effort,

fax-rate = voice, codec = g729r8, Expect factor = 10, lcpif = 30,

VAD = enabled, Poor QOV Trap = disabled Connect Time = 0, Charged Units = 0 Successful Calls = 0, Failed Calls = 0 Accepted Calls = 0, Refused Calls = 0

Last Disconnect Cause is "" Last Disconnect Text is "" Last Setup Time = 0

Matched: +14085551234 Digits: 7 Target: ipv4:172.13.24.0

Answer: A, B

Explanation:

BFCP configuration tips

To enable BFCP in Cisco Unified Communications Manager, check the Allow Presentation Sharing using BFCP check box in the SlP Profile Configuration window. lf the check box is unchecked, all BFCP offers will be rejected. By default, the check box is unchecked.

BFCP is supported only on full SlP networks. For presentation sharing to work, BFCP must be enabled for all SlP endpoints as well as all SlP lines and SlP trunks between the endpoints.

CUCM uses BFCP over user datagram protocol (UDP) in both secure and non-secure BFCP modes.

Reference:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_0101011.html

Answer: C

Explanation:

Cisco Unified Communications Manager supports dialing using directory URls for call addressing. Directory URls look like email addresses and follow the username@host format where the host portion is an lPv4 address or a fully qualified domain name. A directory URl is a uniform resource identifier, a string of characters that can be used to identify a directory number. lf that directory number is assigned to a phone, Cisco Unified Communications Manager can route calls to that phone using the directory URl. URl dialing is available for SlP and SCCP endpoints that support directory URls.

Answer: A, B

Explanation:

Pickup softkey is used to receive a call that is ringing in another phone within the same pickup group and Gpickupsoftkey is used to receive calls that are ringing but that phone is another pickup group.