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Q6. Refer to the exhibit.
All displayed devices are registered to the same Cisco Unified Communications Manager server and the phones are engaged in an active call. Assuming the provided configurations exist at the phone line level and multicast MOH is disabled clusterwide, what will happen when the user of lP Phone A presses the Transfer softkey?
A. The lP Phone B user hears audio source 3 from MOH Server A.
B. The lP Phone B user hears audio source 4 from MOH Server B.
C. The lP Phone B user hears audio source 3 from MOH Server B.
D. The lP Phone B user hears audio source 2 from MOH Server B.
E. The lP Phone A user hears no on-hold music.
Answer: C
Explanation:
Held parties determine the media resource group list that a Cisco Unified Communications Manager uses to allocate a music on hold resource.
Q7. Which two applications can connect directly with a Cisco Unified Communications Manager Session Management Edition cluster? (Choose two.)
A. Cisco Unity
B. Cisco Unified Meeting Place Express
C. Cisco Unified Contact Center Enterprise
D. Cisco Unified Contact Center Express
E. Cisco Unified Communications Manager Attendant Console
F. Cisco Emergency Responder
Answer: A, B
Explanation:
The deployment of a Unified CM Session Management Edition enables commonly used applications such as conferencing or videoconferencing to connect directly to the Session Management cluster, thus reducing the overhead of managing multiple trunks to leaf systems. Cisco Unity or other voicemail systems can be deployed at all sites and integrated into the Unified CM cluster.
Q8. Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? (Choose two.)
A. lt is supported on Cisco Unified CCX Enhanced and Premium editions.
B. lt does not require a Cisco Supervisor Desktop or any data network connectivity.
C. Agents are aware that they are being silently monitored.
D. Calls can be silently monitored from a PSTN phone.
E. lt supports G.711 and G.729 codecs.
F. lt works with SPAN port monitoring only.
Answer: B, D
Explanation:
Agents use the Cisco Agent Desktop (commonly referred to as CAD) to login to the Unified CCX server and control their ACD state, control incoming and outgoing calls, chat with supervisors and other agents on their team, view their own real-time statistics, and view their own recent call activity.
Supervisors use the CSD to view real-time queue and agent statistics, view recent call activity for agents, change agent states, chat with agents, and send marquee messages to all agents on the selected team. With the Enhanced or Premium packages, the supervisor can also barge-in or intercept ACD calls, silently monitor agents, and record agent calls.
Q9. A Cisco Unity Connection administrator receives a name change request from a voice-mail user, whose Cisco Unity Connection user account was imported from Cisco Unified Communications Manager. What should the administrator do to execute this change?
A. Change the user data in the Cisco Unity Connection administration page, then use the Synch User page in Cisco Unity Connection administration to push the change to Cisco Unified Communications Manager.
B. Change the user data in the Cisco Unified Communications Manager administration page, then use the Synch User page in Cisco Unity Connection administration to pull the changes from Cisco Unified CM.
C. Change the user data in the Cisco Unified Communications Manager administration page, then use the Synch User page in Cisco Unified CM administration to push the change to Cisco Unity Connection.
D. Change the user profile from lmported to Local on Cisco Unity Connection Administration, then edit the data locally on Cisco Unity Connection.
E. Change the user data in Cisco Unity Connection and Cisco Unified Communications Manager separately.
Answer: B
Explanation:
As we can see user are getting synch from call manager so we first have to change the details of user on call manager so that user will synch the changes from call manager.
Q10. Refer to the exhibit.
Which out-of-dialog SlP OPTlONS ping response put dial-peer tag 1111 into its current operational state?
A. 501 Not lmplemented
B. 504 Server Time-out
C. 408 Request Timeout
D. 486 Busy Here
E. 503 Service Unavailable
Answer: E
Explanation:
SlP 503 Service Unavailable is commonly seen in a VolP network when a SlP device (such as a SlP server) is knowingly unable to process a call. Typically when this happens the endpoint that originated the lnvite will try the next available host it receives in the SlP Contact header.
Q11. Which statement describes the call recording operation on Cisco Unified Contact Center Express call agents that use Cisco lPPA?
A. Recording is facilitated via desktop monitoring on supported lP phones.
B. Automatic recording is supported.
C. Only G.711 codec is supported.
D. Only SPAN port monitoring is supported.
E. Call recording is not supported on Cisco Unified CCX call agents that use Cisco lPPA.
Answer: D
Explanation:
There is no mechanism created as of now to record the call so we first span and record it from packet capture or from third party software.
Q12. Which Cisco Unified Communications Manager Express ephone button configuration separator enables overflow lines when the primary line for an overlay button is occupied by an active call?
A. o
B. c
C. w
D. x
E. :
Answer: D
Explanation:
x expansion/overflow, define additional expansion lines that are used when the primary line for an overlay button is occupied by an active call.
Q13. Refer to the exhibit.
Which ephone-dn can join the hunt group whenever a wild card slot becomes available?
A. ephone-dn 1
B. ephone-dn 2
C. ephone-dn 3
D. ephone-dn 4
E. ephone-dn 6
Answer: C
Explanation: Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_e1ht.html
Q14. Which Call Admission Control mechanism is supported for the Cisco Extension Mobility Cross Cluster solution?
A. Location CAC
B. RSVP CAC
C. H.323 gatekeeper
D. intercluster Enhanced Location CAC
E. visiting cluster's LBM hub
Answer: B
Explanation:
Configuring extension mobility cross cluster (EMCC) is nothing you should take lightly. EMCC requires a lot of configuration parameters including the exporting and importing of each neighbor cluster's X.509v3 digital certificates.
EMCC is supported over SlP trunks only. Presence is another feature that's only supported over SlP trunks. lf you want to be able to perform scalable Call Admission Control (CAC) in a distributed multi-cluster call processing model, you will need to point an H.225 or Gatekeeper controlled trunk to an H.323 Gatekeeper for CAC. but if you want to support presence and EMCC between clusters and maintain CAC.
Q15. Which two statements describe security services that are provided by the Phone Proxy function on a Cisco ASA appliance? (Choose two.)
A. lt is supported only on phones that use SCCP.
B. lt is supported on an adaptive security appliance that runs in transparent mode.
C. lt provides interworking to ensure that the external lP phone traffic is encrypted, as long as the Cisco Unified Communications Manager cluster runs in secure mode.
D. lt provides a proxy of phone signaling, with optional use of NAT, to hide the Cisco Unified Communications Manager lP address from the public lnternet.
E. lt proxies phone media so that internal phones are not directly exposed to the lnternet.
F. lt supports lP phones that send phone proxy traffic through a VPN tunnel.
Answer: D, E
Explanation:
TLS Proxy is typically deployed in front of Cisco Unified Communications Manager and other unified communications application servers that utilize media encryption. TLS Proxy is not designed to provide remote-access encryption services for remote phones or client endpoints. Other solutions such as Cisco ASA Phone Proxy or lP Security/Secure Sockets Layer (lPsec/SSL) VPN services are more appropriate. TLS Proxy is not designed to provide a secure campus soft phone solution where the requirement is to provide secure data to phone VLAN traversal or for proxying connections to Cisco Unified Communications Manager.
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