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Q1. A technician is tasked to change the number of CPU cores available to the OS to enhance productivity. Which of the following tools would allow the technician to perform this task? A. msconfig B. perfmon C. taskmgr D. dxdiag View AnswerAnswer: A Q2. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should
Q1. A technician is working on a user’s PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO). A. Resolve issue B. Inform user C. New theory or escalate D. Document issue E. Verify system functionality View AnswerAnswer: A,C Q2. A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detect
Q1. A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this? A. AES B. VPN C. UTM D. WPA2 View AnswerAnswer: B Q2. A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a
Q1. A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? A. Duplicate IP exist on the network B. DHCP server needs to be rebooted C. Network adapter driver needs to be updated D. Bad network adapter View AnswerAnswer: A Q2. Users are reporting that their laser
Q1. A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair? A. The technician should replace the power supply B. The technician should review disposal regulations C. The technician should check the environm
Q1. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of: A. overheating. B. incompatible RAM. C. a faulty hard drive. D. a bad internal USB hub. View AnswerAnswer: A Q2. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each
Q1. When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files? A. IMAP B. XCOPY C. DISKPART D. FDISK View AnswerAnswer: B Q2. A user’s PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install
Q1. A user wants to save a file into another user’s directory, but the file save is denied. Which of the following is the MOST likely reason the file save cannot be completed? A. The user must be a member of the Users group B. The user requires write permissions to the folder C. The user requires read permission to the folder D. The user must be a member of the Administrators group View An
Q1. Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? A. RECOVER B. REPLACE C. NTBACKUP D. COPY View AnswerAnswer: C Q2. Which of the following Windows utilities would MOST likely be used to identify system errors? A. System Restore B. Event Viewer C. Security Center D. Windows Defender View AnswerAnswer: B Q3. A us
Q1. A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task? A. gpedit.msc B. gpupdate C. gpresult D. gpmc.msc View AnswerAnswer: C Q2. A user, Ann, reports that her
Q1. Joe, a user, has connected a tablet to his personal mobile hot-spot device in a public location for Internet access. The device display indicates there are two connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO). A. Change the SSID to a different broadcast name B. Add the intruding device
Q1. An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies? A. DRM B. EULA C. IRP D. PII View AnswerAnswer: D Q2. A critical server was replaced by the IT staff the previous night. The following morning, some
Q1. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS? A. To check the network for unwanted activity B. To check and stop unwanted activity C. To provide connectivity to the network D. To test the resilience of the network View AnswerAnswer: B Q2. A user recently installed a new video driver on a PC but now it will not boot. Which of the follow
Q1. A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop? A. Re-join the computer to the domain B. Reboot the PC as the domain will automatically rebuild the relationship C. Update the BIOS using the latest version D. Run CHKDSK View AnswerAnswer: A Q2. A user wants to be able to
Q1. A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to: A. close any items of a personal nature. B. reboot the computer and log back in. C. capture a scr
Q1. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed? A. 143 B. 23 C. 443 D. 3269 E. 3389 View AnswerAnswer: C Q2. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creat
Q1. A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices? A. IMAP B. S/MIME C. POP3 D. SMTP View AnswerAnswer: A Q2. In order to prevent other users from editing files in ‘C:\ Files’, which of the following steps should be taken? A. Set NTFS permissions to read only B. Set the f
Q1. CORRECT TEXT A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt. The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F. The second partition must be 512,000 MB in size and mapped to drive G. The new partitions
Q1. A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer? A. Use compressed air to free the dust from the components and remove it with an ESD vacuum. B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away. C. Use a shop vacuum with enough power to e
Q1. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST? A. Use safety goggles B. Remove jewelry C. Put on an ESD strap D. Disconnect power View AnswerAnswer: D Q2. A company has subscribed to a cloud service, paying monthly for a block of services and