Q1. Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? 

A. RECOVER 

B. REPLACE 

C. NTBACKUP 

D. COPY 

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Q2. Which of the following Windows utilities would MOST likely be used to identify system errors? 

A. System Restore 

B. Event Viewer 

C. Security Center 

D. Windows Defender 

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Q3. A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann’s email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred? 

A. Social engineering 

B. Phishing 

C. Spear phishing 

D. Hijacking 

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Q4. An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following utilities will the administrator access to configure this setting? 

A. System Properties 

B. System Information 

C. System Protection 

D. System Management 

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Q5. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively? 

A. Microsoft Virtual PC 

B. Compatibility mode 

C. Hyper-V 

D. Virtual XP mode 

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Q6. An end user calls the company’s IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause? 

A. A valid certificate suitable for S/MIME is not installed. 

B. Emails received by the user lack suitable digital signatures. 

C. SSL/TLS certificates stored on the device are expired. 

D. The sender did not have the addressee’s public certificate. 

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Q7. A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are not available on the wireless connection. Which of the following would be causing the issue? 

A. The location profile is set to public. 

B. Workgroup is disabled. 

C. The proxy settings are misconfigured. 

D. Remote assistance is not configured. 

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Q8. A user has been granted permission to access the corporate network from a personal smartphone. Which of the following should a technician perform before configuring the phone for access? 

A. Check the phone for unauthorized root access 

B. Disable the phone’s Bluetooth chip 

C. Erase all personal data from the phone 

D. Check the phone for location tracking 

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Q9. A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT? 

A. Enter all passwords they have used in the past 

B. Verify a smart card has been issued 

C. Check the network cable 

D. Reboot the computer 

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Q10. A recent data breach has revealed that compromised files contained employee photos, names, and addresses. This information is sensitive because it is considered to be: 

A. a detriment to employer/employee relations. 

B. personally identifiable information. 

C. a violation of information access policies. 

D. proof of employee corporate affiliation. 

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