Q1. A technician is tasked to change the number of CPU cores available to the OS to enhance productivity. Which of the following tools would allow the technician to perform this task? 

A. msconfig 

B. perfmon 

C. taskmgr 

D. dxdiag 

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Q2. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use? 

A. chkdsk 

B. Degauss 

C. Quick format 

D. Drive wipe 

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Q3. Which of the following should be used to ensure that a Windows OS is functioning optimally? 

A. Driver updates 

B. Scheduled backups 

C. Application updates 

D. Restore points 

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Q4. A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST? 

A. PXE 

B. WOL 

C. WiFi 

D. UPNP 

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Q5. A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO). 

A. Configure the workstation for a static IP 

B. Disable all wireless network connections 

C. Remove shortcuts to the application 

D. Block the application in Windows Firewall 

E. Change network location to Work 

F. Reroute the web address in HOSTS file 

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Q6. A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? 

A. That NTLDR and boot.ini are not missing 

B. Proper drive installation (e.g. cables/jumpers) 

C. If computer can boot into safe mode 

D. If the BIOS boot settings are correct 

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Q7. An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue? 

A. System Restore 

B. Computer Management 

C. Disk Management 

D. System Configuration 

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Q8. Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data? 

A. Restart the mobile device. 

B. Update the device’s firmware. 

C. Uninstall the GPS-enabled app. 

D. Readjust the location settings. 

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Q9. A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening. Which of the following is the BEST solution for securing the workstation? 

A. Set a strong password that requires a renewal every 30 days. 

B. Run a screensaver after one minute of nonuse and fingerprint lock for afterhours. 

C. Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours. 

D. Require a password and fingerprint lock afterhours. 

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Q10. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue? 

A. WiFi analyzer 

B. Loopback plug 

C. Signal booster 

D. Packet sniffer 

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