Q1. A user wants to save a file into another user’s directory, but the file save is denied. Which of the following is the MOST likely reason the file save cannot be completed? 

A. The user must be a member of the Users group 

B. The user requires write permissions to the folder 

C. The user requires read permission to the folder 

D. The user must be a member of the Administrators group 

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Q2. A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO). 

A. SATA controller 

B. CPU 

C. Memory 

D. Hard drive 

E. Sound card 

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Q3. CORRECT TEXT 

Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts. 

Instructions: When you have completed the simulation, please select the done button to submit your answer. 

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Q4. Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is required to log in. Which of the following is causing this? 

A. Unintended WiFi connections 

B. Cellular data roaming notifications 

C. Weak cellular signal 

D. Unintended Bluetooth connections 

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Q5. A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature? 

A. Action Center 

B. System 

C. Display Settings 

D. Power Options 

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Q6. A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part? 

A. Ground the computer and remove jewelry. 

B. Self ground and handle the new card by the edges. 

C. Place the computer on an ESD mat. 

D. Attach an ESD strap to the new card during handling. 

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Q7. A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll? 

A. gpresult 

B. msconfig 

C. regedit 

D. gpupdate 

E. regsrv32 

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Q8. An IT manager needs to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST? 

A. Boot from PXE. 

B. Install Windows using DVD. 

C. Reboot computers with USB drive. 

D. Press F8 while rebooting. 

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Q9. Which of the following is a risk of implementing a BYOD policy? 

A. Introducing malware onto the network 

B. DHCP may fail due to incompatibility 

C. Different encryption technology 

D. Higher risk of phishing attacks 

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Q10. A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information? 

A. Simple 1-pass zero overwrite 

B. Low level 3-pass random wipe 

C. Low level 7-pass random wipe 

D. High level format 10 times 

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