Q1. A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop? 

A. Re-join the computer to the domain 

B. Reboot the PC as the domain will automatically rebuild the relationship 

C. Update the BIOS using the latest version 

D. Run CHKDSK 

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Q2. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization? 

A. SMTP 

B. iCal 

C. POP3 

D. IMAP 

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Q3. After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this? 

A. Component Management 

B. Startup Repair 

C. Device Manager 

D. Task Manager 

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Q4. A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices? 

A. IMAP 

B. S/MIME 

C. POP3 

D. SMTP 

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Q5. Which of the following commands are used from a Linux command line interface to elevate a user’s access level to administrative privilege? (Select TWO). 

A. chmod 

B. passwd 

C. sudo 

D. su 

E. runas 

F. pwd 

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Q6. A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO). 

A. Integrated system video chip is failing and/or near death. 

B. Video drivers were not installed directly from Microsoft update. 

C. Incompatible or untested video drivers have been installed. 

D. The BIOS is not set for the proper operation temperature of the video chipset. 

E. The BIOS is underclocking the video card’s operating speed. 

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Q7. A user notices the social media apps are constantly updated with the user’s precise location. The user is worried about privacy and would like to keep this information from being broadcast online. Which of the following features should the user adjust in order to accomplish this? 

A. Geotracking 

B. Filtering 

C. WiFi 

D. Tethering 

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Q8. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions? 

A. Repair Disk 

B. SFC 

C. FIXMBR 

D. ASR 

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Q9. CORRECT TEXT 

You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters: 

Email address tech@techies com 

Password P@SSwOrd 

Pop techies com Port 110 Security. None 

IMAP techies com Port 993 Security SSL 

Smtp.techies.com Port 465 Security: TLS 

Company SSID Techies 

Security WPA2 

Passphrase P@SSwOrd 

SSID is not broadcasted 

Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer. 

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Q10. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? 

A. Remove the hard drive and back up the data 

B. Run CONVERT on the hard drive 

C. Reboot the server 

D. Swap hard drive and rebuild array 

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