Q1. An IPS appliance is installed on the network. Which of the following is the purpose of the IPS? 

A. To check the network for unwanted activity 

B. To check and stop unwanted activity 

C. To provide connectivity to the network 

D. To test the resilience of the network 

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Q2. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue? 

A. Automated system recovery 

B. Emergency repair disks 

C. FIXBOOT 

D. Safe mode 

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Q3. A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt. Which of the following should the technician do NEXT? 

A. Reload the OS using FAT32 instead of NTFS. 

B. Change the disk from basic to dynamic. 

C. Run chkdsk with the /r switch and reboot the PC. 

D. Open the defrag utility and run a drive analysis. 

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Q4. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue? 

A. Change the user’s email password. 

B. Enable spam filtering on the email account. 

C. Change the email account from POP to IMAP. 

D. Disable the user’s email account. 

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Q5. Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem? 

A. Check running apps 

B. Reset to factory default 

C. Disable cloud syncing 

D. Replace the device’s battery 

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Q6. CORRECT TEXT 

You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters: 

. Email address: tech@techies.com 

. Password: P@$$w0rd 

. Pop.techies.com Port: 110 Security: None 

. IMAP.techies.com Port: 993 Security: SSL 

. smtp.techies.com Port: 465 Security: TLS 

. Company SSID: Techies 

. Security: WPA2 

. Passphrase: P@$$w0rd 

. SSID is not broadcasted 

Instructions: You are not authorized to use the Company's WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer. 

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Q7. A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this? 

A. Startup 

B. Tools 

C. General 

D. Boot 

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Q8. A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO). 

A. View the CMD process in Task Manager 

B. Type EXIT at the command prompt and press Enter 

C. Minimize the CMD box to the taskbar 

D. Click the “x” in the top right of the CMD window 

E. Select Switch User on the PC 

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Q9. Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain? 

A. Unpaired Bluetooth 

B. Weak signal 

C. Defective SD card 

D. Malware 

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Q10. Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk? 

A. NFC 

B. Virtual assistant 

C. SDK 

D. Bluetooth 

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