Q1. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of: 

A. overheating. 

B. incompatible RAM. 

C. a faulty hard drive. 

D. a bad internal USB hub. 

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Q2. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? 

A. Running a full DEFRAG on the system 

B. Clearing the AppData temp folder entirely 

C. Clearing the Windows Update download cache entirely D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website 

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Q3. A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices? 

A. Identify symptoms, quarantine infected system, and create restore point. 

B. Quarantine infected system, identify symptoms, and create restore point. 

C. Identify symptoms, educate end user, and create restore point. 

D. Create restore point, identify symptoms, and quarantine infected system. 

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Q4. A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur? 

A. Dead pixels 

B. Flickering image 

C. No image on screen 

D. Distorted image 

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Q5. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO). 

A. Windows 7 Home Premium 

B. Windows Vista Business 

C. Windows XP Home 

D. Windows XP Professional 64-bit 

E. Windows XP Media Center 

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Q6. Which of the following describes when an application is able to reuse Windows login credentials? 

A. Access control list 

B. Principle of least privilege 

C. Single sign-on 

D. Pass-through authentication 

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Q7. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use? 

A. FireWire External Hard Drive 

B. PXE-based Network Installation 

C. USB 3.0 Flash Drive 

D. DVD-ROM 

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Q8. A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements? 

A. GPT 

B. Logical 

C. MBR 

D. Extended 

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Q9. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future? 

A. Check the “Reconnect at logon” checkbox for the mapped network drive 

B. Connect all computers in the office to UPS devices 

C. Re-map the mapped network drive with the domain administrator account 

D. Replace the hard drives on the file server hosting the shared files 

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Q10. A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the 

user to create those settings? 

A. Privacy 

B. Advanced 

C. Security 

D. Content 

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