Q1. A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? 

A. Duplicate IP exist on the network 

B. DHCP server needs to be rebooted 

C. Network adapter driver needs to be updated 

D. Bad network adapter 

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Q2. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 

A. Use a maintenance kit 

B. Calibrate the printer 

C. Replace the toner 

D. Replace the fuser 

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Q3. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST? 

A. Verify the operating system is installed correctly. 

B. Verify that all removable drives are empty. 

C. Verify Boot.ini is on the hard drive. 

D. Verify the computer will boot into safe mode. 

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Q4. A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the 

page file setting if using these best practices? 

A. 4096MB 

B. 8192MB 

C. 12288MB 

D. 16328MB 

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Q5. Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk performance up? 

A. defrag 

B. chkdsk 

C. cleanmgr 

D. diskpart 

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Q6. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed? 

A. 143 

B. 23 

C. 443 

D. 3269 

E. 3389 

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Q7. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs? 

A. Prebuilt image using PXE 

B. Single solid state/flash drive with answer file 

C. Hot swappable image drive 

D. Internal hard drive partition with the image 

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Q8. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment? 

A. Commercial license 

B. Enterprise license 

C. Seat license 

D. Open source license 

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Q9. A technician has configured the ability to connect to a small office server using remote desktop from a workstation within the office. The technician has reviewed logs that show constant brute force attacks to that server from outside the network. Which of the following would prevent this from occurring? 

A. Configure the server to use a static IP 

B. Logically move the server to the DMZ 

C. Reallocate the server to a different networking closet 

D. Disable the remote desktop port 

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Q10. A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this? 

A. IMAP 

B. SMTP 

C. SMNP 

D. POP3 

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