Q1. When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files? 

A. IMAP 

B. XCOPY 

C. DISKPART 

D. FDISK 

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Q2. A user’s PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image? 

A. BRD 

B. DVD 

C. USB 

D. PXE 

E. CD 

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Q3. A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT? 

A. Document findings, actions, and outcomes 

B. Escalate problem to a senior technician 

C. Re-establish new theory of probable cause 

D. Perform a full system backup 

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Q4. A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT? 

A. Change the router firewall settings 

B. Check for and apply a firmware update 

C. Reconfigure the QoS settings 

D. Change router user-names and passwords 

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Q5. After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause? 

A. Power surges 

B. Overheating 

C. APIPA addressing 

D. RF interference 

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Q6. An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue? 

A. Antivirus software 

B. Internet connectivity issues 

C. Ransomware infection 

D. Content-filtering 

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Q7. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover? 

A. Maintaining good communications with the customer 

B. Maintaining good personal hygiene 

C. Avoiding being judgmental 

D. Avoid dismissing the customer’s problems 

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Q8. A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the 

following email server setting types would the technician use to accomplish this task? 

A. POP3 

B. IMAP 

C. S/MIME 

D. SMTP 

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Q9. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions? 

A. Remove SATA 1 from the RAID group then try to re-add it 

B. Replace both drives then restore from a backup 

C. Remove both drives then switch the SATA channels 

D. Replace SATA 1, rebuild the RAID and replace SATA 0 

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Q10. A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this? 

A. System Restore 

B. System Image Recovery 

C. CHKDSK 

D. Windows Memory Diagnostic 

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