NEW QUESTION 1
A customer wants to learn more about Salesforce.org solutions built by the community.
Which resource should a consultant recommend?

• A. Trailblazer Community: Open Source Commons & Community Sprints
• B. Product Documentation: Is a Pro Bono Project the Right Fit?
• C. Trailblazer Community: Cumulus I (CCI)

Answer: A

Explanation:
The consultant should recommend Trailblazer Community: Open Source Commons & Community Sprints as a resource where the customer can find more information on Salesforce.org solutions built by the community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community: Open Source Commons & Community Sprints is a group within Trailblazer Community that provides information on Salesforce.org solutions built by the community, such as open- source projects, community sprints, or community-led webinars. The customer can also join discussions, forums, or blogs related to Salesforce.org solutions built by the community on Trailblazer Community: Open Source Commons & Community Sprints. Product Documentation: Is a Pro Bono Project the Right Fit?, Trailblazer Community: Cumulus I (CCI), or AppExchange are not resources where the customer can find more information on Salesforce.org solutions built by the community. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
✑ https://trailblazercommunitygroups.com/sprints/

NEW QUESTION 2
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?

• A. Program Enrollment with Contact
• B. Term Grades with Contact
• C. Education History with Account
• D. Course Connections with Academic Program

Answer: B

Explanation:
Term Grades with Contact is the object that the consultant should include in the report to show the people who earned high final scores in the Intro to Civil Engineering class. Term Grades is an object that stores the grades that a student receives for a course offering in a specific term. Contact is an object that stores the personal information of a student. Program Enrollment with Contact, Education History with Account, and Course Connections with Academic Program are not objects that can show the final scores of a class in EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Data-Dictionary
✑ https://help.salesforce.com/s/articleView?id=sf.reports_builder_create.htm&type=5

NEW QUESTION 3
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?

• A. Approximately two weeks after Salesforce.com releases
• B. Approximately one month before Salesforce.com releases
• C. Approximately two weeks before Salesforce.com releases
• D. Approximately one month after Safesforce.com releases

Answer: A

Explanation:
Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org. References:
✑ https://powerofus.force.com/s/article/SFDO-Release-Schedule
✑ https://www.salesforce.org/blog/salesforce-org-release-schedule/

NEW QUESTION 4
A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?

• A. Education History
• B. Program Plan
• C. Attribute
• D. Relationship

Answer: A

Explanation:
Education History is an EDA functionality that the consultant can recommend to track school historical data for tagged outreach and donation opportunities. Education History is a feature that allows the consultant to store information about a Contact??s previous or current education at an educational institution. Education History can be used to track various types of information, such as school name, degree, major, minor, class year, or sports team. The consultant can use Education History to segment and target alumni based on their school historical data. Program Plan, Attribute, and Relationship are not EDA functionalities that can track school historical data for tagged outreach and donation opportunities. References:
✑ https://powerofus.force.com/s/article/EDA-Education-History
✑ https://powerofus.force.com/s/article/EDA-Education-History-Create

NEW QUESTION 5
A system admin plans to load data into Salesforce in the following order. Team, Course, Course offering, and Account.
What should the consultant discuss with the system admin?

• A. Account is a required field for Team.
• B. There is a risk of account data skew.
• C. There is a risk of lookup data skew.

Answer: C

Explanation:
There is a risk of lookup data skew when loading data into Salesforce in the order of Team, Course, Course Offering, and Account, because the Team object has a lookup relationship to the Account object, and many Team records may reference the same Account record. This can cause performance issues when querying or updating the data. Account is not a required field for Team, and there is no risk of account data skew, which occurs when a single user owns a large number of Account records. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_lookup_skew.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_account_skew.htm&ty pe=5
✑ https://powerofus.force.com/s/article/EDA-Team

NEW QUESTION 6
A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. What should a consultant recommend to meet this requirement?

• A. Experience Cloud
• B. Pardot Engagement Studio
• C. Interaction Studio
• D. Einstein Bots

Answer: A

Explanation:
Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. References:
✑ https://www.salesforce.com/products/experience-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction

NEW QUESTION 7
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.

• A. Projects are owned solely by Salesforce.org.
• B. Projects focus on replacing paid solutions.
• C. Projects go through a Salesforce Security review.
• D. Projects allow only a few participants.

Answer: C

Explanation:
One benefit of Open Source Common Projects that the consultant can share with the college is that projects go through a Salesforce Security review. This means that the projects are evaluated and approved by Salesforce for their security standards and best practices. This ensures that the projects are safe and reliable for customers to use. Projects are not owned solely by Salesforce.org, but rather by the community. Projects do not focus on replacing paid solutions, but rather on enhancing existing solutions or addressing gaps. Projects do not allow only a few participants, but rather welcome anyone who wants to contribute. References:
✑ https://www.salesforce.org/open-source-commons/
✑ https://www.salesforce.org/blog/announcing-open-source-commons/

NEW QUESTION 8
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?

• A. social Studio
• B. experience Cloud
• C. Salesforce Engage
• D. Salesforce Inbox

Answer: B

Explanation:
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. References:
✑ https://www.salesforce.com/products/experience-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics

NEW QUESTION 9
The Accessible Education office needs to track accommodations made for students disability and accessibility needs.
How should the consultant design the Salesforce environment to meet the requirement?

• A. Use the Behavior Response object.
• B. Leverage the Attribute object.
• C. Configure a custom object.
• D. Create custom fields on the Contact object.

Answer: B

Explanation:
The consultant should design the Salesforce environment to meet the requirement of tracking accommodations made for students?? disability and accessibility needs by leveraging the Attribute object. The Attribute object is an object in EDA that allows users to store information about a Contact??s characteristics, preferences, or needs, such as language, ethnicity, or disability. The consultant can leverage the Attribute object to track accommodations made for students?? disability and accessibility needs by creating Attribute records for each student and associating them with their Contact records. Using the Behavior Response object, configuring a custom object, or creating custom fields on the Contact object are not ways to design the Salesforce environment to meet the
requirement of tracking accommodations made for students?? disability and accessibility needs. References:
✑ https://powerofus.force.com/s/article/EDA-Attributes
✑ https://powerofus.force.com/s/article/EDA-Attributes-Create

NEW QUESTION 10
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?

• A. Trailhead
• B. Salesforce Trust website
• C. Setup Menu
• D. partner Community

Answer: B

Explanation:
The university can confirm the Salesforce product release dates that could impact the timeline on the Salesforce Trust website. The Salesforce Trust website provides information about the maintenance schedule, release calendar, and release readiness for Salesforce products. The university can use this information to plan their launch window in conjunction with the campus calendar. Trailhead, Setup Menu, and Partner Community are not places where the university can confirm the Salesforce product release dates. References:
✑ https://status.salesforce.com/products/all/maintenances
✑ https://trailhead.salesforce.com/en/content/learn/modules/salesforce-release- readiness-strategies

NEW QUESTION 11
Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process.
Which solution should a consultant implement?

• A. Queue Management
• B. Mass Actions
• C. Alerts

Answer: B

Explanation:
Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails. References:
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.h tm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5

NEW QUESTION 12
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?

• A. Success Plan Type
• B. Alert Reason
• C. Appointment Topic
• D. Case Status

Answer: C

Explanation:
Appointment Topic is an Advisor Link feature that the consultant should include in a report to better understand why students are meeting with their advisors. Appointment Topic is a field on the Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert Reason, and Case Status are not Advisor Link features that show why students are meeting with their advisors. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5

NEW QUESTION 13
Which metric should the consultant recommend to determine whether the Implementation project is successful?

• A. Volume of emails to the office
• B. Percentage of staff logins each month
• C. Number of student phone inquiries

Answer: B

Explanation:
✑ Measuring Implementation Success:
✑ Why Percentage of Staff Logins:
✑ How to Track:
✑ Steps to Implement:
References:
✑ Salesforce Documentation: User Login History
✑ Salesforce Help: Creating Reports and Dashboards

NEW QUESTION 14
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?

• A. Salesforce Data Mask
• B. Formula Fields
• C. Event Monitoring
• D. Salesforce Shield

Answer: A

Explanation:
Salesforce Data Mask is a solution that the consultant can recommend to ensure that student information remains private in a sandbox environment. Salesforce Data Mask allows the consultant to anonymize or delete sensitive data in a sandbox, such as names, emails, phone numbers, and addresses. Salesforce Data Mask also preserves the data relationships and functionality, so the sandbox can still be used for staff training. Formula Fields, Event Monitoring, and Salesforce Shield are not solutions that can keep sensitive information anonymous in a sandbox. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_mask.htm&type=5
✑ https://www.salesforce.com/products/platform/features/data-mask/

NEW QUESTION 15
College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?

• A. Advising Events
• B. Mass Actions
• C. Early Alerts
• D. Success Plans

Answer: C

Explanation:
Early Alerts is a functionality in Student Success Hub that the consultant can recommend to meet the requirement of providing assistance to proactively identify student issues as they arise. Early Alerts is a feature that allows users to create and manage alerts for students who may need intervention or support, such as academic, financial, or personal issues. Early Alerts can help college advisors proactively identify student issues as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment Rules. Advising Events, Mass Actions, and Success Plans are not functionalities in Student Success Hub that can meet the requirement of providing assistance to proactively identify student issues as they arise. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Early-Alerts

NEW QUESTION 16
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?

• A. Implement Nonprofit Success Pack (NPSP).
• B. Start solution design during a discovery session.
• C. Prioritize the organization's initiatives.

Answer: C

Explanation:
A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization??s initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.

NEW QUESTION 17
The Alumni Association is interested in using Education Cloud to support its operations. The association track alumni interested board networking activities, and manages fundraising.
Which two Education Cloud considerations should the consultant discuss with the Association?
Choose 2 answers.

• A. Configure Relationships to track alumni connections.
• B. Use Grants Management to track alumni scholarships.
• C. Install Insights Platform to understand alumni data.
• D. Leverage a third-party app to support event management.

Answer: AD

Explanation:
The consultant should discuss with the Association how they can configure Relationships to track alumni connections, and leverage a third-party app to support event management, as two Education Cloud considerations. Relationships is a feature that allows the Association to create and manage connections between Contacts in EDA. Relationships can be used to track various types of connections, such as family, friends, mentors, or board members. A third-party app is an application that provides additional features and solutions for Salesforce. There are many third-party apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Association choose an app that meets their needs and budget. Using Grants Management to track alumni scholarships, or installing Insights Platform to understand alumni data, are not Education Cloud considerations that the consultant should discuss with the Association. References:
✑ https://powerofus.force.com/s/article/EDA-Relationships
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20ma nagement

NEW QUESTION 18
A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program.
Which solution should a consultant recommend?

• A. Program Plan
• B. Action Plans
• C. Pathways
• D. Attendance Event

Answer: B

Explanation:
Action Plans are a feature of Admissions Connect that allow staff to create and assign tasks to students, track their progress, and automate reminders and notifications. Action Plans can be used to streamline the Study Abroad process by creating a template of tasks that students need to complete to qualify for the program, such as submitting an application, attending an orientation, obtaining a visa, etc. Staff can then assign the Action Plan to each student who is interested in studying abroad and monitor their completion status. Action Plans can also be integrated with Salesforce Communities to provide students with a self-service portal where they can view and update their tasks, upload documents, and communicate with staff. References: [Admissions Connect Documentation], [Admissions Connect: Action Plans]

NEW QUESTION 19
An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
Which two features could the consultant use to meet this requirement?

• A. OmnlStudio FlexCard and validation rule
• B. OmniStudio FlexCard and sharing rule
• C. Standard Decision Matrix and custom trigger

Answer: A

Explanation:
✑ Using OmniStudio FlexCard:
✑ Applying Validation Rule:
✑ Steps to Implement:
✑ Testing: References:
✑ Salesforce OmniStudio Documentation: Creating FlexCards
✑ Salesforce Help: Validation Rules

NEW QUESTION 20
The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems.
Which solution should the consultant recommend?

• A. Flow with evocable action
• B. Data Cloud
• C. Data Processing Engine

Answer: B

Explanation:
✑ Data Integration and Analysis:
✑ Capabilities of Data Cloud:
✑ Implementation Steps:
References:
✑ Salesforce Documentation: Salesforce Data Cloud

NEW QUESTION 21
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