NEW QUESTION 1
If territory management is enabled for your organization and a lead is converted, how does it get assigned?

• A. Gets assigned to lead owner's territory
• B. Based on assignment rule
• C. Get assigned to the user's territory
• D. Based on territory field

Answer: A

NEW QUESTION 2
To track revenue gain or loss based on currency fluctuations, you must implement

• A. Multi-Currency
• B. Sandbox
• C. Territory Management
• D. Advanced Currency Management

Answer: D

NEW QUESTION 3
Can you perform field updates on an object related to a rule.

• A. Yes
• B. No

Answer: A

Explanation: Explanation/Reference:
Except for case comment and Email message records you can create a field update action that updates a field on the related case record. For e.g. You can create a rule to change the status of a case from “ Awaiting Customer Response “ to “In Progress” when a customer adds a case comment.

NEW QUESTION 4
Report charting is only available for:

• A. Summary and Matrix reports
• B. Tabular and Summary Reports
• C. Tabular and Matrix reports.
• D. Tabular, Summary and Matrix Reports

Answer: A

NEW QUESTION 5
With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order.

• A. True
• B. False

Answer: A

NEW QUESTION 6
The size limit for documents uploaded is:

• A. 1 Megabyte
• B. 3 Megabyte
• C. 5 Megabyte
• D. 25 Megabyte

Answer: C

NEW QUESTION 7
The number of calculated values per report:

• A. 5
• B. 10
• C. 20
• D. 2
• E. 15
• F. 6

Answer: A

NEW QUESTION 8
What type of relationship should be built for a one-to-one?

• A. Master-Detail Relationship
• B. Look-up Relationship
• C. Master-Detail Field
• D. Look-up Field

Answer: BD

NEW QUESTION 9
What is true about a Role?

• A. Controls the level of visibility that users have to an or
• B. data
• C. Role is required while creating Record types
• D. A user must be associated to one role
• E. A user may be associated to one role

Answer: AD

NEW QUESTION 10
While Scheduling an email reports user specifies all except

• A. Specify a running user
• B. Link to report
• C. Specify a frequency
• D. Set start and end dates

Answer: B

NEW QUESTION 11
Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity?

• A. Any person, organization or company that may be interested in your products and services, not yet customer
• B. The Icon is a green Star Man.
• C. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforc
• D. The Icon is a file folder.
• E. Any individual or influencer associated with an account that you want to track in Salesforc
• F. The Icon is a business card.
• G. Any potential revenue-generating event (“sales deal” ) that you want to track in Salesforc
• H. The Icon is a Coin.

Answer: D

NEW QUESTION 12
It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

• A. True
• B. False

Answer: A

NEW QUESTION 13
Which is a capability of the new Service Cloud console?

• A. It provides data visibility by combining a list view and related records on one screen.
• B. It allows agents to view key record information in the highlights panel.
• C. It preserves the context of calls using primary tabs and subtabs.
• D. It allows access to data by opening each record in a new window.
• E. It allows agents to take notes in an interaction log while in a call.

Answer: ABE

NEW QUESTION 14
When is a custom object created?

• A. When there is a need to create a custom field
• B. To enhance the look of the application
• C. To capture unique data of the business
• D. When there is a need to add custom tabs

Answer: C

NEW QUESTION 15
It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist:

• A. True
• B. False

Answer: A

NEW QUESTION 16
A Look-up field can look up to what?

• A. An Object
• B. A field
• C. A record
• D. A report

Answer: C

NEW QUESTION 17
When I qualify a lead, the lead then automatically becomes (select all that apply):

• A. An opportunity
• B. An account
• C. A contact
• D. A campaign

Answer: ABC

NEW QUESTION 18
CORRECT TEXT
How can users obtain a security token?

Answer:

Explanation: 2. By resetting their security token via the Salesforce UI

NEW QUESTION 19
Which of the following is true about Page layouts?

• A. Control the layout and organization of detail and edit pages
• B. Control which fields, related lists, and custom links users see, on detail and edit pages only
• C. Control which standard and custom buttons display on detail pages and related lists
• D. Determine whether fields are visible, read only, or required, on detail and edit pages only
• E. All of the Above

Answer: E

NEW QUESTION 20
What is a roll-up summary field?

• A. A roll-up summary fields lets you rollback the data that was changed last week.
• B. The roll-up summary field is a custom field that aggregates child record information in to parent record
• C. The roll up summary field is only accessible via API.
• D. The roll up summary field gives you a summary of the data type and object relationship

Answer: B