[2021-New] Salesforce Sales-Cloud-Consultant Dumps With Update Exam Questions (141-150)

Sales-Cloud-Consultant Dumps

Sales-Cloud-Consultant Exam Questions - Online Test

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Q1. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A. Route cases toagents in an alternate center.

B. Disable the Interactive Voice Response (IVR) system.

C. Deliver training on case handling for contingent staff.

D. Update the case status field values.

E. Monitor service level agreements (SLAs) and notify customers.

Answer: ACE

Q2. Universal Containers was bought by a larger company and needs to provide information on a monthly basis to the new parent company to help predict sales. Which data should the new parent company review?

A. Dashboard of user login history

B. Count of new lead records created

C. Number of activities tied to opportunities

D. Opportunity pipeline report grouped by month

Answer: D

Q3. CORRECT TEXT

Can anyone add a team member to an account team?

Answer: No. You need to either be the owner sharing the record or have read permission on the account.

Q4. CORRECT TEXT

What is a matrix report?

Answer: A Matrix reports shows you data that is grouped and summarized by both rows and columns. Use this type or report when you want tocompare related totals, especially if you havelarge amounts of data to summarize and you need to compare values in several different fields, or you want to look at data by date and by product, person, or geography.

Q5. CORRECT TEXT

What use cases would validate the use of leads in a Sales Cloud deployment?

Answer: 1.Organizationhas a high volume of leads

2. There is a need to keep unqualified and prospect information separate from customer data

3. Leads require qualification between being assigned/transferredto a sales rep

4. Lead quality requires validation

Q6. Who can benefit from the Quotes feature? (Select all that apply)

A. A customer who wants to get a quote from Salesforce

B. A sales rep who wants to create and email a PDF quote from Salesforce

C. AnAdministrator who wants to manage quoting in Salesforce

Answer: ABC

Q7. What should access to records be based on?

A. The org chart

B. User preference

C. The org-wide default

D. Roles and role hierarchy

Answer: D

Q8. Which of the following describes the Stage field?

A. Identifies wherea deal is in relation to actually being closed.

B. Determines the rowin your Forecast where the amount will be aggregated.

C. The numeric prediction that the revenue from an opportunity will be realized

Answer: A

Q9. Forecast Category "Closed" can be summarized as:

A. Closed

B. Closed + Commit

C. Closed + Commit + Best Case

D. Commit + Best Case + Pipeline

Answer: A

Q10. CORRECT TEXT

If a user is deactivated what happens to their Chatter settings?

Answer: If Chatter is enabled and a user is deactivated, the user is removed from Following and Followers lists.