Q1. CORRECT TEXT

What can a user with a Chatter Free profile do?

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Q2. Match the following loading option to the description of when to useit. "Force.com Data Loader"

A. Brian wants to consolidate all his accounts from several systems.

B. Bill wants to load 20,000 lead records.

C. Beckywants to load all her 65,000 contact records.

D. Bobwants to load a single account record.

E. Berta wants to keep a separate system as her "system of record"

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Q3. Your org-wide defaults for Price Books are set to "No Access". Whatshould you do to enable your Sales Reps to view the South AmericaPrice Book and add Products in this Price Book to Opportunities?

A. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"

B. Set the org-wide defaults for allSales Reps to "Use"

C. Grant specific "Use" access rights to Sales Reps for the South America Price Book

D. Change all Custom Price B

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Q4. Who is most interested in the alignment of sales and marketing?

A. Sales Reps

B. Sales/Marketing Managers

C. Sales/Marketing VP

D. IT

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Q5. Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales Reps should have access to Price Books. What should be your first step?

A. Change the org-wide default setting to "No Access"

B. Change the org-wide default setting to "View Only"

C. Leave the org-wide default setting, but change the Sales Reps' access rights

D. Change the Sales Reps' access rights to "Use'

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Q6. Choose the correct statement.

A. Any salesperson can change theirquota at any time.

B. Only users with the appropriate permissions can change their quota.

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Q7. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report reflects how customercommunity interacts and how it affects sales?

A. VP Marketing

B. BI/Analytics

C. Marketing Executive

D. Campaign Manager

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Q8. Your commit summary says you can bring in $1,000 this period butyou've just gotten a verbal approval on a deal for $500 from a CEO. What should you do?

A. Nothing. It's ok if the forecast is inaccurate

B. Override the opportunity and move the stage to commit, making the forecast more realistic

C. Override the forecast summary for your commit

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Q9. CORRECT TEXT

What happens if you change a private group to public in Chatter?

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Q10. CORRECT TEXT

How does territory management differ to role hierarchies?

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