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Sales-Cloud-Consultant Exam Questions - Online Test


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Q1. Which of the following statements are true about managers and forecasts? (Select all that apply)

A. A manager must have their own opportunities

B. A manager submits their own estimate of the forecast

C. A manager can adjust a forecast to a higher number

D. A manager can adjust a forecast to a lower number

E. A manager can see the forecasts of every person below them in the role hierarchy

F. A manager can override the forecast of every person below them

Answer: B,C,D,E

Q2. Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules?

A. Enable creationof Quantity Schedules

B. Enable creation of Revenue Schedules

C. Set up default Quantity schedules for Products

D. Set up default Revenue schedules for Products

Answer: C

Q3. CORRECT TEXT

If a lead that has been campaigned to decides to proceed with an opportunity, how is this information tracked through the sales life-cycle?

Answer: When you convert a lead that is linked to a campaign, campaign name is

automatically inserted into the opportunity Primary CampaignSource field and tracked (via opportunity and report).

Q4. CORRECT TEXT

What is the capability and limit of using email from within Salesforce?

Answer: You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the number of these emails sent individually.

Q5. CORRECT TEXT

If a forecast includes opportunities that are in different currencies,how are these forecast?

Answer: Opportunities in different currencies will be converted to your personal currency for display. Amounts in the opportunities are not affected.

Q6. What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)

A. Website integration: Lack of website integration, which delays entry of leads into CRM

B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent

C. Search Marketing: No reportable relationship between search words and closed sales

D. Reporting: Must createreports manually, which slows down lead generation

E. Campaign M

Answer: ABCE

Q7. CORRECT TEXT

How are currencies shown in reports?

Answer: Amounts in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.

Q8. CORRECT TEXT

Does a deactivated user count against yourorganization’savailableuser licenses?

Answer: No. A deactivated user doesn't count against your organization’s available user licenses.

Q9. Which of these steps should take place before setting a List Price for a Product? (Select all that apply)

A. Update all items in the Standard Price Book

B. Update all items in the Custom Price Book

C. Create the Product

D. Define the Product's Standard Price

E. Specify a Quantity or Revenue Schedule

Answer: CD

Q10. Forecasting is an exact science and is the total of all the opportunities you are working on.

A. True

B. False

Answer: B