NEW QUESTION 1
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Interaction Launcher
• C. FlexCards
• D. OmniStudio Action
• E. DataRaptor

Answer: ACE

NEW QUESTION 2
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

• A. Redirect
• B. Event
• C. Navigate
• D. URL

Answer: C

NEW QUESTION 3
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

• A. HTTP Action
• B. Integration Procedure Action
• C. DataRaptor Post Action
• D. DataRaptor Transform Action

Answer: B

NEW QUESTION 4
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

• A. Enable the Responsive feature on the Product Name and Model field elements
• B. Enable the Mobile-First feature in FlexCard settings
• C. Create two states, one for mobile devices and another for non-mobile devices
• D. Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A

NEW QUESTION 5
which Action element redirects the user outside an LWC OmniScript?

• A. Response
• B. Done
• C. Post to Object
• D. Navigate

Answer: D

NEW QUESTION 6
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns? Choose 2 answers

• A. The FlexCard Wizard
• B. Lightning web components used in FlexCards
• C. Newport Design System used in FlexCards
• D. The FlexCard Designer

Answer: CD

NEW QUESTION 7
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

• A. Add a Set Errors element
• B. Add a DataRaptor to retrieve the email address
• C. Add a Validation Rule to the Contact object
• D. Add a Conditional View to the last step

Answer: A

NEW QUESTION 8
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers

• A. Headline
• B. Radio Group
• C. Email
• D. Text Area
• E. Range

Answer: BCD

NEW QUESTION 9
A company is designing a new console for contact center agents. The cards in the console need to display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

• A. Using card session variables and a single FlexCard with multiple flyouts
• B. Using card session variables and multiple FlexCards
• C. Using card filter and a single FlexCard with multiple flyouts
• D. Using card filter and multiple FlexCards

Answer: B

NEW QUESTION 10
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

• A. Calculation Matrix
• B. DataRaptor Transform
• C. DataRaptor Extract
• D. Calculation Procedure

Answer: AC

NEW QUESTION 11
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
• Step 1: Enter account name to retrieve account information
• Step 2: Review and edit account information
• Step 3: Select products
• Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

• A. Remove Step 1 and prefill the account information automatically.
• B. Divide Step 2 into two steps, so each task is distinct.
• C. Use an Edit Block in Step 4 to enter payment information.
• D. Use Multi-select elements in Step 3 for the product list.

Answer: A

NEW QUESTION 12
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

• A. User Roles
• B. Conditional Views
• C. Script Configuration
• D. Script Profiles

Answer: B

NEW QUESTION 13
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

• A. DataRaptor Turbo
• B. DataRaptor Extract
• C. DataRaptor Load
• D. DataRaptor Transform

Answer: B

NEW QUESTION 14
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

• A. Pass the process type as an input parameter.
• B. Add more conditional views to branch the OmniScript into logical sections.
• C. Add more Step elements to create shorter pages.
• D. Create a specific OmniScript for each business process.

Answer: B

NEW QUESTION 15
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

• A. Add a menue element and Include all the actions
• B. Create a new contact FlexCard for the new actions
• C. Add a flyout to the existing FlexCard
• D. Use a block element to add these new actions

Answer: A

NEW QUESTION 16
A consultant must design a 360 view of the customer. The business requirements are:
• A header card with account information (name, account number, next billing date, invoice method)
• A list of related contacts (first name, last name, phone)
• All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

• A. Use a Datatable element
• B. Use a Block Element with the Collapse property enabled
• C. Use a Zone Template
• D. Use a Custom Style to adjust height and width

Answer: AB

NEW QUESTION 17
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