Q1. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. 

What is the most likely problem with this call? 

A. Calculated packet loss is too high. 

B. Average jitter is too high. 

C. Network delay is too high. 

D. Conceal seconds are too high. 

View Answer

Q2. Use the exhibits below to answer the question. 

Refer to the exhibits 

Which configuration option, in the device configuration page, will allow an administrator to assign a device to a group of like devices? 

A. Media Resource Group List 

B. Device Pool 

C. Location 

D. AAR Calling Search Space 

E. Calling Search Space 

View Answer

Q3. An engineer has deployed IM-user-only mode for the IM and Presence Service. Which two features will be available? (Choose two.) 

A. third-party XMPP clients are not supported 

B. IM and Presence support without Cisco Unified Communications Manager 

C. audio/video calling 

D. Cisco Unity voicemail retrieval via SMTP 

E. XMPP federation capabilities 

View Answer

Q4. Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? 

A. Route plan report 

B. CDR 

C. CAR 

D. Cisco Reporting Tool 

E. Directory number lookup 

View Answer

Q5. Which client supports Cisco Unified Presence? 

A. Jabber 

B. Lync 

C. Skype 

D. Quip 

View Answer

Q6. A group of managers for a company has requested IP telephony reports with performance data and graphs. Which steps should the network administrator take to gather these reports using Cisco Unified Communications Manager web interface? 

A. Select Cisco Unified Serviceability > Trace > Serviceability Reports Archives. 

B. Select Cisco Unified Serviceability > Alarm > Serviceability Reports Archives. 

C. Select Cisco Unified Reports > Tools > Serviceability Reports Archives. 

D. Select Cisco Unified Reports > Trace > Serviceability Reports Archives. 

E. Select Cisco Unified Serviceability > Tools > Serviceability Reports Archives. 

View Answer

Q7. Which Cisco Unified Communications Manager system report shows high and low call volume patterns? 

A. CAR report 

B. QoS by Gateway 

C. QoS by call types 

D. Traffic summary 

E. Traffic summary by extension 

View Answer

Q8. A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly? 

A. Connection DB Event Publisher 

B. Connection Database Proxy 

C. Connection Notifier 

D. Connection Message Transfer Agent 

View Answer

Q9. Which type of signaling does desktop control mode use to control a desk phone? 

A. CTIQBE 

B. SIP 

C. XMPP 

D. SCCP 

View Answer

Q10. A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? 

A. Line Text Label 

B. Alerting Name 

C. External Phone Number Mask 

D. Caller Name 

E. Description 

View Answer