Q1. Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? 

A. Route plan report 

B. CDR 

C. CAR 

D. Cisco Reporting Tool 

E. Directory number lookup 

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Q2. Which option can an administrator use to add users to Cisco Unity Connection in different time zones? 

A. User Templates 

B. Call Handler Template 

C. Contact Template 

D. Directory Handler 

E. Interview Handler 

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Q3. A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be checked? 

A. Cisco Unified Messaging Service 

B. Enterprise Parameters 

C. Roles 

D. Message Waiting Indicators 

E. Alternate MWI 

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Q4. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) 

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. 

B. Check the region used by the IP phone in Cisco Unified Communications Manager. 

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. 

D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. 

E. Check the gateway to determine which codec is being used by the appropriate dial peer. 

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Q5. After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles? 

A. A route pattern contains a list of gateways that can reach the PSTN. 

B. A route pattern contains dial plan information for calling the PSTN. 

C. A route pattern contains the necessary privileges for calling the PSTN. 

D. A route pattern contains a list of SIP trunks that can reach the PSTN. 

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Q6. An administrator group is looking to on-board multiple users with Cisco Unified Communications Manager at one time. Which option should be used? 

A. Bulk Administration Tool 

B. Product Upgrade Tool 

C. Command Lookup Tool 

D. Cisco Unified Communications Manager User Options Page 

E. Cisco Upload Tool 

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Q7. A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.) 

A. Cisco TFTP 

B. Cisco AXL Web Service 

C. Cisco CTI Manager 

D. Cisco Messaging Interface 

E. Cisco Intercluster Lookup Service 

F. Cisco Extended Functions 

G. Cisco Unified Communications Manager 

H. Cisco Directory Sync 

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Q8. An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur? 

A. Cisco Quality Report Tool 

B. System Log Management 

C. Cisco CDR Analysis and Reporting 

D. Cisco JTAPI 

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Q9. What is needed to support SIP Early Media? 

A. Media Termination Point 

B. Transcoder 

C. Annunciator 

D. Conference Bridge 

E. DSP 

F. Route List 

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Q10. Use the router console to view the configuration and answer the question.

When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two) 

A. dial-peer voice 910 pots 

B. dial-peer voice 9 pots 

C. dial-peer voice 9001 voip 

D. destination pattern is incorrect 

E. prefix is missing from the dial-peer 

F. the port assignment is incorrect in the dial-peer 

G. the port number is missing in the dial-peer 

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