Q1. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) 

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. 

B. Check the region used by the IP phone in Cisco Unified Communications Manager. 

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. 

D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. 

E. Check the gateway to determine which codec is being used by the appropriate dial peer. 

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Q2. In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager? 

A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports. 

B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports. 

C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports. 

D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports. 

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Q3. Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager? 

A. Batch Accounts Tool 

B. Bulk Administration Tool 

C. Bulk Accounts Tool 

D. Batch Administration Tool 

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Q4. Which profile must be added to the end user profile when enabling an end user for Cisco Unified Presence? 

A. Device profile 

B. UC service profile 

C. Extension mobility profile 

D. SIP profile 

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Q5. Which two layers are Cisco Unified Communications component layers? (Choose two.) 

A. Infrastructure layer 

B. Data link layer 

C. Network layer 

D. Endpoints layer 

E. Transport layer 

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Q6. Which command is used to troubleshoot calls as they enter and leave a PRI connection? 

A. Debug isdn q 931 

B. Show voice call summary 

C. Debug voip dialpeer 

D. Show dial-peer voice summary 

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Q7. RAG DROP 

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Q8. An engineer is syncing Cisco Unity Connection with LDAP. Which three things should the engineer consider during this process? (Choose three.) 

A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database. 

B. LDAP authentication must be configured and enabled. 

C. There is no limit to the amount of LDAP filters that can be created. 

D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection. 

E. LDAP synchronization must be configured and enabled. 

F. Cisco Unity Connection supports integrations with OpenLDAP. 

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Q9. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. 

What is the most likely problem with this call? 

A. Calculated packet loss is too high. 

B. Average jitter is too high. 

C. Network delay is too high. 

D. Conceal seconds are too high. 

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Q10. Which two options are configured on the directory number configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) 

A. partition 

B. MAC address 

C. auto answer 

D. softkey template 

E. common device configuration 

F. max calls 

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