Q1. Which protocol is used to monitor active voice call quality? 

A. RTCP 

B. RTP 

C. QoS 

D. STP 

E. SDP 

View Answer

Q2. Which three network elements are crucial when deploying VoIP devices? (Choose three.) 

A. Round-trip time 

B. QoS markings 

C. Bandwidth 

D. Ethernet 

E. Fibre 

F. Token ring 

View Answer

Q3. Which type of signaling does desktop control mode use to control a desk phone? 

A. CTIQBE 

B. SIP 

C. XMPP 

D. SCCP 

View Answer

Q4. Use the exhibits below to answer the question. 

A new phone has been added to the Cisco Unified Communications Manager, but is not registering properly. What is causing this failure? 

A. Device Pool cannot be default 

B. phonei_css is the incorrect calling search space2 

C. 9971 Phones do not support SIP 

D. The location Hub_None has not been activated 

E. MAC address is incorrect 

View Answer

Q5. In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager? 

A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports. 

B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports. 

C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports. 

D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports. 

View Answer

Q6. A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated? 

A. network router 

B. Cisco Unified Communications Manager subscriber node 

C. network switch 

D. IP phones 

E. SIP gateway 

View Answer

Q7. Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.) 

A. Alias 

B. User type 

C. Extension 

D. Corporate email address 

E. First name 

F. Last name 

G. Employee ID 

H. Template 

View Answer

Q8. Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.) 

A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone. 

B. Issue the restart command under the ephone-dn configuration of the phone. 

C. Issue the reset command under the ephone configuration of the phone. 

D. Issue the reset command under the ephone-dn configuration of the phone. 

E. Issue the reset H.H.H (mac-address) command telephony-service configuration. 

F. Issue the reset H.H.H (mac-address) command under global configuration. 

View Answer

Q9. A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? 

A. Line Text Label 

B. Alerting Name 

C. External Phone Number Mask 

D. Caller Name 

E. Description 

View Answer

Q10. Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.) 

A. enhances productivity by using availability awareness and reduce communications delays 

B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history 

C. provides and streamlines enterprise audio and video communications D. enhances communications by providing multipoint conference capabilities 

E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols 

View Answer