Q1. A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

A. Replace cartridges

B. Run a cleaning page

C. Clean heads

D. Clean fuser assembly

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Q2. After a technician installs a video card, which of the following should the technician configure NEXT?

A. Resolution

B. Colors

C. Dots per inch

D. Refresh rate

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Q3. CORRECT TEXT

Laura, a customer, has instructed you to configure her home office wireless access point. Laura plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. Laura requests that the default settings be changed to the following.

Wireless Name: HomeWiFi Shared Key: CompTIA Router Password: Secure$1 Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.

Laptop: IP Address 192.168.1.100 

Hardware Address: 00:0A:BF:03:C4:54 

SmartPhone: IP Address 192.168.1.101 

Hardware Address: 09:2C:D0:22:3F:11

Instructions: Select Laura's house in the diagram to configure her wireless network. Once the wireless network tabs are configured, select the save button and then the done button to submit.

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Q4. Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A. Router

B. Repeater

C. Patch panel

D. PoE injector

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Q5. A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

A. BNC

B. RJ-12

C. RJ-45

D. ST

E. F-connector

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Q6. Which of the following technologies can be accessed through the DisplayPort? (Select TWO).

A. USB

B. SATA

C. DVI

D. FireWire

E. HDMI

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Q7. A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD

errors after running multiple applications. Which of the following is the MOST likely cause?

A. Video adapter failure

B. Memory failure

C. Power supply failure

D. CPU failure

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Q8. A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST?

A. 3D printing

B. Thermal printing

C. Impact printing

D. Laser printing

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Q9. A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?

A. Keystone

B. Resolution

C. Privacy filter

D. Frame rate

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Q10. DRAG DROP

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