Q1. The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this

cable?

A. WiFi analyzer

B. Loopback plug

C. Multimeter

D. Tone generator

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Q2. A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?

A. Change the boot sequence

B. Switch the BIOS to UEFI

C. Defragment the hard drive

D. Enable virtualization

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Q3. For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?

A. Thermal

B. Impact

C. Inkjet

D. Laser

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Q4. A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

A. To validate proper wiring of the network jack

B. To confirm continuity of the conductors

C. To locate the position of the cable on a patch panel

D. To test the transmission quality of the connection

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Q5. A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use?

A. BNC

B. LC

C. ST

D. F

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Q6. DRAG DROP

You would like to build a PC for storage redundancy. Select the appropriate IDE drives and build the PC for MAXIMUM performance, while using the MINIMUM amount of drives.

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Q7. Which of the following ports is used when accessing a website with SSL encryption?

A. 22

B. 80

C. 110

D. 443

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Q8. Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?

A. SNMP

B. NNTP

C. DHCP

D. WLAN

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Q9. Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?

A. The workstation battery needs to be replaced.

B. The NIC is functioning intermittently.

C. Failed driver updates for the workstation’s devices.

D. The surge protector lost AC power.

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Q10. A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement?

A. Upgrade external storage to USB 3.0

B. Upgrade non RAID hard drives to SSD

C. Configure software RAID 5

D. Install additional eSATA drives

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