Q1. A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

A. Connect an external monitor into the laptop to determine if the LCD has failed.

B. Boot the system from either a boot CD or other removable media type.

C. Disconnect the AC and battery power and hold the power button for several seconds.

D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

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Q2. A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?

A. 22

B. 443

C. 3389

D. 8080

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Q3. A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

A. Lightning

B. KVM switch

C. USB 3.0

D. Docking station

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Q4. Which of the following expansion slots uses a serial connection?

A. PCI

B. PCI-X

C. PCIe

D. AGP

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Q5. A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement?

A. Adhoc network

B. Bluetooth network

C. Serial network

D. USB network

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Q6. A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:

A. a failing backlight.

B. burn in.

C. a bad inverter.

D. dead pixels.

E. EMI.

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Q7. Which of the following adapter types uses a 7-pin cable to transmit video signals?

A. RGB

B. S-Video

C. HDMI

D. DVI

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Q8. A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important?

A. Clock speed

B. Hyperthreading

C. Fan speed

D. Number of cores

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Q9. Which of the following uses a single connector to deliver both video and audio?

A. DVI

B. Serial

C. VGA

D. HDMI

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Q10. A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path

B. Clean the pickup rollers and check them for wear

C. Clean the print head with approved materials

D. Replace and realign the print head

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