Q1. A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?

A. ESD strap

B. PSU tester

C. Cable tester

D. Loopback plug

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Q2. A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the

workstation?

A. Loop back plug

B. POST card

C. Power supply tester

D. Multimeter

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Q3. Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?

A. DVD RW

B. CD-ROM

C. Tape backup

D. DVD+R DL

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Q4. A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site?

A. Place server in DMZ.

B. Change DHCP settings.

C. Enable port forwarding.

D. Adjust QoS settings.

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Q5. DRAG DROP

Place the appropriate token next to each graphic

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Q6. A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?

A. Multi-window

B. Air view

C. Air browse

D. Screen mirroring

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Q7. Which of the following devices does a technician need to calibrate as part of an installation?

A. Mouse

B. Touch screen

C. Keyboard

D. Video card

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Q8. A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?

A. Move the printer to a known good port and connect to the network

B. Replace the network cable to the printer

C. Verify the server’s print spooler service is running

D. Attach the printer directly to the laptop and print a test page

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Q9. A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers.

B. Modify the boot.ini within the operating system.

C. Modify the boot sequence within the UEFI.

D. Disable the TPM chip to turn off data encryption.

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Q10. A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect?

A. The hard drive type settings in the BIOS

B. The power supply connections to the hard drives

C. The boot sequence settings in the BIOS

D. The motherboard SATA connectors

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