Q1. A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?

A. diskpart

B. chkdsk

C. format

D. clean

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Q2. A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement?

A. 4:3

B. 5:4

C. 16:9

D. 256:135

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Q3. A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

A. Mac

B. Thick client

C. Thin client

D. Phablet

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Q4. A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?

A. A tablet

B. An e-Reader

C. A phablet

D. A smart watch

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Q5. Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

A. Remove the laptop bezel

B. Document and label each cable and screw location

C. Organize the replacement parts

D. Refer to the manufacturer’s documentation

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Q6. The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this

cable?

A. WiFi analyzer

B. Loopback plug

C. Multimeter

D. Tone generator

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Q7. A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR- PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR- PC800. Which of the following is true about the PC after installing the additional RAM modules?

A. The system only accesses the pair of 2GB RAM modules

B. The system accesses all RAM at 100MHz

C. The system enables ECC on all RAM modules

D. The system will not work as all RAM has to be equal sizes

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Q8. The device that allows two different networks to communicate with one another is:

A. a repeater.

B. a hub.

C. a router.

D. an access point.

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Q9. A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor. Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor?

A. Scaling

B. Rotation

C. Position

D. Resolution

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Q10. Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A. Router

B. Repeater

C. Patch panel

D. PoE injector

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