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Q1. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)A. Route cases toagents in an alternate center.B. Disable the Interactive Voice Response (IVR) system.C. Deliver training on case handling for contingent staff.D. Update the case status field values.E. Monitor service level agreements (SLAs) and notify customers.View AnswerAnswe
Q1. Which pair of reports is best associated with the business driver "Improve Sales Rep productivity" ?A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"B. "Stage Duration Age"and "Forecast by Sales Rep"C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"View AnswerAnswer: AQ2. CORRECT TEXTAnorganizationwants to keep separate systems as '
Q1. What should you do when migrating Opportunities?A. Determine ifyou need to load owner who are not current usersB. Always load all owners, including those who are not current usersC. Only load owners who are current usersD. Load all available data, including ownersView AnswerAnswer: AQ2. Sales Rep Phil Smith has an opportunity for $50,000 in the Commitstage. Which aggregates on Phil's fo
Q1. CORRECT TEXTExplain a sales territory?View AnswerAnswer: An account sharing system that grants access based on characteristics of accounts.Q2. CORRECT TEXTPerson Accounts can have all of the fields found in business accounts Except:View AnswerAnswer: Reports To Parent Account View HierarchyQ3. CORRECT TEXTWhat are key benefits to Salesforce to Salesforce functionality?View AnswerAnswer:
Q1. CORRECT TEXTHow is a user granted authority to create campaigns?View AnswerAnswer: An administrator must select the Marketing User checkbox on a user’s profile to designate that user as a Marketing User.Q2. CORRECT TEXTWhy would you use a Funnel chart?View AnswerAnswer: To show multiple groupings in an ordered set and to help identify bottlenecks.Q3. CORRECT TEXTWhat are Sites?View Answ
Q1. What is the benefit of a Force.com sandbox?A. It allows for development, testing, and trainingB. It extends Salesforce functionalityC. It builds new application functionalityD. It allows to createor change buttons, and dynamically route approvalsView AnswerAnswer: AQ2. CORRECT TEXTWhat is Data.com? (FormerlyJigsaw)View AnswerAnswer: Data.com is a leading provider of business information an
Q1. CORRECT TEXTSaving a custom report will save a snapshot of that data at a moment in time. True or False?View AnswerAnswer: False. When saving a custom report youQ2. Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?A. Default Quantity ScheduleB. Default Revenue ScheduleC. Default
Q1. Your sole focus, when working with a client on data management, should be on initial data migration.A. TrueB. FalseView AnswerAnswer: BQ2. Which best describes the Salesforce Automation feature "Opportunity Teams" ?A. Ensures that we are tracking our progress towards the desired states.B. Enforces the business process.C. Identifies key stakeholders from the buy side.D. Makes sure we recogni
Q1. CORRECT TEXTWhat can a user with a Chatter Free profile do?View AnswerAnswer: The user can only log in to Chatter. They can access all standard Chatter people, profiles, groups, and files.Q2. Match the following loading option to the description of when to useit. "Force.com Data Loader"A. Brian wants to consolidate all his accounts from several systems.B. Bill wants to load 20,000 lead reco
Q1. CORRECT TEXTHow is Campaign influence different from ROI reports?View AnswerAnswer: 'Campaign influence' tracks pipeline and revenue for multiple campaigns, and ties all campaigns of a contact role to that opportunity for pipeline and ROI reporting. Reporting provides a view of the value generated through the creation of opportunities.Q2. How many reports should you design for optim
Q1. Which of the following statements are true about managers and forecasts? (Select all that apply)A. A manager must have their own opportunitiesB. A manager submits their own estimate of the forecastC. A manager can adjust a forecast to a higher numberD. A manager can adjust a forecast to a lower numberE. A manager can see the forecasts of every person below them in the role hierarchyF. A manag
Q1. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who totarget for future campaigns?A. VP MarketingB. BI/AnalyticsC. Mark
Q1. Standard fiscal years must start on January 1st.A. TrueB. FalseView AnswerAnswer: BQ2. CORRECT TEXTWhat is Salesforce to Salesforce?View AnswerAnswer: Salesforce to Salesforce is a mechanism for connecting two separate orgs (same or different companies) and enabling the sharing of leads, opportunities, contact, task, product, case attachments or datastored in custom objects with partners t